Created and updated company website using Webflow, including announcement posts, about us page, and gift catalog page, resulting in an up-to-date website. Strategized and created social media content using Canva and created a robust content calendar, resulting in increased social media presence and cadence. Managed Unwrapit’s social media channels (LinkedIn and Twitter), using Hootsuite, resulting in an increase in following by 40% on LinkedIn.Lead community management and monitored social media engagement, resulting in strong community base.Created a case study template and over 10 different case studies for Unwrapit, highlighting service benefits for new clients, displaying company success and credibility to website visitors.Coordinated with the internal team, managing content expectations, and incorporating all feedback.Performed Search Engine Optimizations, resulting in higher ranking within the Search Engine Results Pages (SERPs) for specific keywords.

Responsible for data integration, accuracy and quality across major fundraising systems such as Raiser’s Edge and Luminate OnlineReceived and handled tickets sent in from various departments to ensure each team’s needs were being met in a timely manner. Ensured quality data hygiene by performing scheduled syncs and reconciliation processes between databases, resulting in smooth operations in other departments.

Responsible for processing gifts and donor information utilizing Raiser’s Edge applicationHandled over 16,000 donations collectively worth over $500,000Improved efficiency of gift processing process by 30%

Performed market research on various technologies and industries for prospective investorsProduced marketing videos and created targeted website content for the founder’s innovations

Responsible for routing documentation from the clients to the Credit Assistants and maintaining good customer relations with clients. Teamwork and organizational skills are crucial to completing tasks in this position.