Working as BAU network support for the Department of Prime Minister and Cabinet.

Working on projects to further the development and maintenance of the DCCEE systems.Windows system administration

General Systems (server/desktop/phone/printer/fax) administration with the AMC environment.Leadership role, mentoring junior members of the AMC IT team. Oversee Server and Desktop operating systems and ensure the latest Microsoft patches are installed.General AMC user support including priority support to members of the executiveResearch new hardware and processes for use within the AMC. Provide recommendations to IT manager for purchase/use.Creation, administration, backup and restoration of virtual machines using VMWare, including host maintenance.Instigate and manage IT information sharing sessionsFollow up on client issues to ensure effective resolution.Instigate and oversee an asset and user management process.Delegate to junior IT staff members.24x7 on-call duties for Executives and Section ManagersLiaise with external contractors for the resolution of issues with critical non-IT systems within the AMCInterstate travel to provide IT support for AMC businessCreate and deliver tutorial presentations on new business critical systems to AMC staffAssist the planning and subsequent movement of IT systems from Barton to Majura Park.First Aid Officer and Fire Warden (IT Systems)

Network Infrastructure and Server support within Windows Server 2003, and Windows 2000 Server environments.Server imaging, patching, deployment and monitoring.Refresh interstate ATO server hardware as part of the ATO refresh project.Build and/or convert physical/virtual servers into virtual servers. Build, rack, connect (cable) and test HP servers and related hardware in preparation for deployment within interstate ATO offices.Travel to interstate ATO offices to transition the new equipment into the network, while decommissioning old server hardware and related equipment.Build new virtual servers, convert existing physical servers to virtual, as well as convert old virtual servers to new virtual servers using VMWare.Move and re-cable server racks as part of the creation of new server rooms both interstate and locally.Liaise with ATO personnel to co-ordinate the replacement of old equipment.Create, complete, and approve network/system change requests as required using CAMS software.

Skills Summary Network/Workstation Administration for Windows 2000/XPEnd user support Duties Monitoring and updating jobs and user details within Touchpaper.Reporting and monitoring server outagesUsing Windows 2000 Active Directory to create and manipulate user accounts and other related information.Monitoring and logging emailed jobs

Duration 6 month contract starting 1st March - June 20046 month contract starting 2nd January 2003; Skills Summary Network Administration/Installation/Support/UpgradesWindows 2000/NT 4.0/98 Installation/Support/UpgradesPhone/onsite end user supportPC/LAN support and troubleshooting Duties Attending to user problems/enquiries both on the phone and in person Monitoring and updating jobs and user details within Infra.Creation and maintenance of Citrix, Shiva, RAS, Exchange, NetWare, and NT user accounts and profilesReporting and monitoring server outagesUsing Windows 2000 Active Directory to create and manipulate user accounts, distribution lists and other related information.Configuration of laptops and w/stations for remote access, including Citrix Metaframe and RAS set-ups. Re-imaging of workstations using ghost.Responsible for hardware installations and setup including peripheral equipment and custom software configurationResponsible for all LAN patching for each workstation from the network card to the switch roomMonitoring of all servers to ensure a speedy resolution should a problem occur