- Supporting design of Learning & Leadership Development programs- Administration of Learning Management System, creation of client learning journeys, & generating data reports from LMS content for engagement or user completion..- Development of e-learning materials using Articulate 360, MS Office, and Adobe Suite- Supporting LMS research/selection/implementation for clients or internally.- Working as a team with instructional designers, project managers, solution leads, business developers & clients to create learning content, and for requirement gathering.- Utilizing client and internal feedback for design and process improvement.- Creation of reports & collation of data using data from surveys, attendance & learning completion with MS Excel- Completion of Quality Assurance/Editing, Rebranding and Document Conversion assignments, in support of learning & leadership development programs - Coordination of virtual & in person learning events through LMS & other communication channels.- Supporting facilitation of Leadership Development programs through Zoom, MS Teams and Webex, as a technical producer to ensure maximum engagement and excellent participant experience.

- Completion of needs assessments to determine scope for creation of custom Learning Management System builds & content- Developing & implementing project plans for custom builds.- Developing stakeholder relationships through regular communication to ensure continued client satisfaction.- Custom Tailoring of LMS materials, including but not limited to, Articulate RISE/Storyline, document design (Adobe Creative Suite & MS Office)- Managing budgets & resources to ensure that projects are profitable- Video editing using Adobe Premiere Pro & After Effects- Music & Audio production using FL studio & Adobe Audition - LMS Research/Selection/Implementation/Administration- Development of LMS training materials & training other users on LMS administration

- Develop strategies to help students build skills relevant to core course expectations- Identify and assist with development and recognition of student strengths- Help students create plans and goals to self-actualize success- Coaching students on strategies for career development and managing learning disabilities

- Coordination of crisis visits and needs assessments with team members and help line, in order to triage clients and determine service eligibility- Present client cases at weekly meetings to discuss and collaborate on care plans with the team..- Development of treatment and safety plans with clients, taking into consideration multi-dimensional risk and protective factors, along with social determinants of health- Advocacy for clients who were marginalized or faced barriers to service - Providing education/counseling on development of daily living skills as well as advocating for client needs, and teaching clients self-advocacy skills- Building relationships & coordinating referrals with various community/government resources through phone/email/fax- Development of coordinated care plans through partnerships with multiple client care providers

- Coordinating with team members, and collaborating in development of client service plans- Provision of solution-focused counseling skills and motivational interviewing with supervision- Development and facilitation of group therapy psycho-educational sessions with supervision

- Daily communication of updates on outages, policies, and customer solutions via email and phone to customers and colleagues- Arranging payments, negotiating pay plans and managing other collections based activities on customer accounts- Providing general account and policy information, as well as assistance with web navigation, all while maintaining customer rapport- Acting in compliance with PIPEDA (The Personal Information Protection and Electronic Documents Act) with regards to customer account security- Staying current and compliant with Hydro policies relating but not limited to: collections, moving, outages, payment schedules, severance etc- Working with social workers from assistance agencies (OW, ODSP) to settle arrears or outstanding balances on customer accounts. As well as understanding and promoting use of these agencies to qualifying customers- The use of conflict resolution skills to defuse crisis situations and work in de-escalating conflicts with customers in a collaborative manner.

- Independently operating customer service, delegating tasks to PT customer service workers- Fulfilling various daily duties such as: online orders, answering phones, completing van rentals, answering customer inquiries, validating/completing credit applications, updating order status on customer orders, and filing paperwork- Staying current and compliant with Lowe’s policies relating but not limited to: loss prevention, safety, returns, customer service, data and customer privacy as well as Lowes.ca online ordering service- Communication (and if necessary), escalation of any and all customer/technical/etc. issues to other Lowe’s Associates, IT and/or Management to ensure expedited resolution and completion is obtained- Organization of all administrative paperwork- Working directly with vendors to determine product arrivals