Brendan Downing Email & Phone Number

United States

United States

- Designed and implemented an application wide error process utilizing sentry and grafana that decreased the overall time to diagnose a customer issue from hours to minutes.- Implemented the Versions per Environment project, allowing tests to be scoped to environments- Implemented our applications GitLab integration and pull request comment

- Built a Proof of concept to optimize our platform's virtual machine creation utilizing Firecracker Go SDK.- Managed 5 QAEs- Reviewed code to ensure adherence to best practices- Managed 8+ customers at a time

- Architected test suites for several high-profile customers, prioritizing stability and robustness.- Designed and maintained several features that fix common QAE pain points while working with our product- Contributed multiple updates to our platform's internal tooling utilizing GraphQL, Next.js, and Typescript

- Built automated test suites using Javascript and Microsoft playwright for our 20+ customers

Open source project built and run by climbers. OpenBeta is a nonprofit initiative that enables open access and innovative uses of data about rock climbing routes.-Implemented a sitemap.xml file generated by the website's pages, with Typescript and GraphQL increasing overall web traffic and website exposure through search engine optimization-Crafted component leveraging React.js and Next.js that allows users to import their previously ticked climbs from another website (Mountain Project), increasing ease of use and access for our users.-Designed a full-stack feature with Apollo GraphQL, MongoDB, and React.js that allows users to mark a climb as completed or tried, and document information about their attempt-Utilized Jest to test the Ticks collection in MongoDB allowing for a streamlined development process as the application grows

-Consistently partnered with advanced technicians to support and learn from them when working ground support-Communicated efficiently and respectfully with upper management and teammates throughout the repair process-Created, updated and managed a ground support inventory tracking application using Google Appsheet along with spreadsheets that increased site wide productivity-Maintained a high quality in my repairs, attention to detail as a ground support, and in my communication with clients- Purposefully tackled large and complicated repairs as my first repairs to expedite my learning and growth process as an emerging technician and received positive feedback on the quality of these repairs from the blade services team

Sunnyvale, California, United States

-Recognized twice as a top performing employee in Quarterly staff meetings and consistently asked to take on out-of-scope tasks for management-Rapidly promoted to Supervisor, and Retail Coordinator (8 months) and promoted to managing/ensuring prompt opening of the gym within 4 months-Responsible for training and coaching new hires and new openers on proper customer etiquette as well as business policies and procedures

Mt Pleasant, Utah

-Responsible for effectively communicating in a non aggressive and empathic way with clients on a daily basis.-Maintained team cohesion and efficiency in stressful situations by actively communicating with teammates and team leads. -Established trust and respect with therapists and clients by consistently executing treatment plans with a high attention to detail.

Computer Software Engineering

24 week software engineering immersive course with a 3% acceptance rate.

Associate Of Arts - Aa, Psychology, 3.9