Working as Business development manager & consultant across the David Phillips group covering end to end FF&E solutions to developers, BTR clients, estate agencies and individual clients.

Sales and business development manager for an Award winning interior design provider across the UK. Providing exceptional customer service to provide bespoke interior projects.

Drawing on a plethora of knowledge on relationship management within the real estate industry, my role as Customer Service Manager for St George West London is one that allowed me to be responsible for the customer journey from point of exchange moving through to the end of the warranty period within some of West London’s most prestigious new homes developments. My role consisted of, but is not limited to:• Accountable for carrying out high standard of Quality Inspections prior… Show more Drawing on a plethora of knowledge on relationship management within the real estate industry, my role as Customer Service Manager for St George West London is one that allowed me to be responsible for the customer journey from point of exchange moving through to the end of the warranty period within some of West London’s most prestigious new homes developments. My role consisted of, but is not limited to:• Accountable for carrying out high standard of Quality Inspections prior to practical Completion, with return visits to ensure the units are ready for Notice to be Served• Managing current and future building phase accounts• Interacting with customer accounts on financial preparations including brokers and solicitors • Setting and managing customer expectations through their lead up to completion• Effectively resolving issues using company knowledge and experience• Successfully mentored and trained staff on the role at hand for best results on completions• Point of contact for appointed Contractors, internal Departments such as Construction, Technical and Commercial teams and liaising daily to achieve set goals including partaking in weekly meetings with said teams• Conducted and delegated physical completions and regularly assisting with current phase completions• Handing over completed apartment to relevant parties• Successfully completing in-house submission calls to customers creating brand ambassadors and recurring business• Consistently delivered a high customer service level to all customers. Show less

Lead property management initiatives over 2 major east London sites. Acted as second in command to head of property management developing strategy, processes and implementing change. Met with developers to streamline service offering to clients.

I am proud to say I work for one of the leading property specialist Estates and lettings agents in Central London. Currently I manage the portfolio of properties let by our Kensington branch, dealing with an array of issues on a daily basis. I tackle a range of property maintenance issues liaising with core contractors and interior designers to really deliver an exceptional service to my high calibre clients on a daily basis. Trust, integrity, reliability and confidence are only to name a few… Show more I am proud to say I work for one of the leading property specialist Estates and lettings agents in Central London. Currently I manage the portfolio of properties let by our Kensington branch, dealing with an array of issues on a daily basis. I tackle a range of property maintenance issues liaising with core contractors and interior designers to really deliver an exceptional service to my high calibre clients on a daily basis. Trust, integrity, reliability and confidence are only to name a few of the attributes I work by when dealing with my high calibre clients making the extreme upper sector of the housing market. My portfolio ranges from prices of 1,200-28,000£ pcm. This alone creates a revenue stream that is valued highly and attracts our target market. Personally, I am confident dealing with legal issues, large scale contractural works, settling deposit disputes and complying with regulations set out by the ombudsman and other regulatory bodies. My current role is one I really feel I can grow in and I look forward to moving forward with Hamptons. Show less

I started my career in the property industry with Priory Estates with them introducing me to the letting industry. While working within the company I was shown the day to day running of a very active branch and was given the opportunity to work within most roles throughout the office. My main duties were in property administration, allowing me to market properties upon recieving instruction to let from various landlords aswell as ensuring all relevant legal documents were held compliant… Show more I started my career in the property industry with Priory Estates with them introducing me to the letting industry. While working within the company I was shown the day to day running of a very active branch and was given the opportunity to work within most roles throughout the office. My main duties were in property administration, allowing me to market properties upon recieving instruction to let from various landlords aswell as ensuring all relevant legal documents were held compliant with regulations. I worked closely with our clients to build good customer service which drove the business and most importantly the agreed let of the property. Additionally, I worked with another member of the team on property management resolving all manner of issues that arose. Liaising with our core contractors and landlords efficiently gave a quick turnaround on works needed and payments made. Working with such care meant customer relations and service exceeded any others - client retention was high and market share grew continually during my time there giving Priory Estates prominence in the market, in the area. Show less