Supporting EPA employees OCFO/OTS system usage. Primary duties involve routing payroll and financial system requests to the appropriate team for resolution. Provide phone and email coverage for the helpdesk and maintain frequent communication with financial system operational teams and administrators. Communicate and correspond with EPA's payroll provider for related requests.

Provided Tier 1 technical support for FDA employees. Gained experience with ServiceNow, Active Directory, and Windows 10 OS. Primary application support included Microsoft Office Suite and Adobe platforms. Strong focus on customer service and satisfaction through positive communication via phone and email.

Successfully led a student drumline through a Fall season of competitive marching band. Composed and taught musical exercises and movement on the field while simultaneously demonstrating planning and leadership ability as part of a 90-person organization.

Used model predictive control to regulate temperature within a self-contained operating system. Designed internal sensors to gather temperature data, maintain cooling capacity, compressor protection and energy efficiency operations for a predetermined amount of time. Sponsored by United Technologies Aerospace Systems.

Worked with team members to successfully meet daily packaging quotas. Developed an understanding of inventory control and other fulfillment and e-commerce computer systems. Mastered organizational and time management skills.

Learned to safely operate packaging and warehouse machinery and keep detailed records of inventory for future needs.

Developed customer service, problem-solving and multitasking abilities, as well as an attention to detail. Was responsible for successfully fulfilling client wishes for various events held at the hotel.