• Working directly with customers to implement new software products through exceptional communication and relationship-building skills.• Managing accounts customer onboarding process of product setup and direct end-user training• Providing supplementary customer support for first-contact issue resolution• Identifying and communication customer feedback for improved product development• 10+ years of experience in training and instruction, collaborating within and leading teams.• 8+ years managing projects, budgets, event execution and attendance promotions.• 4+ years in SaaS implementation and account management• 4 years of marketing agency experience (Creative Director & Senior Account Manager) specializing in video content production for digital and broadcast media.• TV & radio background with dozens of on-camera/mic credits. Skilled public speaker, experienced interviewer, and outstanding copy writer• Proficient with Mac & PC operating systems, collaborative project software (Basecamp, Slack), productivity suites (Microsoft Office, Google apps & analytics), CMS platforms (WordPress, Blackboard Learn), social media (Twitter, Facebook/Instagram, et al.), and SEO knowledge• Extensive experience and education in the field of communications, including mass communications, public relations, business and professional communication, public speaking, and media studies. (Master of Arts in Communication, Texas Tech University, 2010.)