Guest Service Leader
Current• Manage Customer Service desk, cash registers, self-checkout area, lottery machine and transactions, staff of various ages, and the Lowes Foods To Go area. • Manage the store vault, provide cash loans to different departments, and perform nighty collection and reconciliation of all financial transactions for all departments with registers.• Resolve customer issues quickly and professionally, give refunds when appropriate, and problem-solve equipment/software issues.• Enforce policies and procedures daily.• Train employees to be Guest Service Leaders, Guest Service Clerks and Cashiers.• Perform regular and surprise audits of registers and employees.