Brendan Lee Email and Phone Number
Brendan Lee work email
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Brendan Lee personal email
I am a solutions focused IT support engineer and Level 1 & 2 Help Desk specialist with extensive experience in the management, maintenance and support of multi-site networks and infrastructures. I pride myself on forward-thinking with the ability to support organisations with network planning and projects, whilst meeting critical levels for SLAs and uptime objectives. I have a keen eye for identifying improvements and troubleshooting problematic network issues. Proven experience in being able to provide support to both on-site and remote locations. I am always proactive to meet and user needs.IT Skills include:Servers: Windows Server 2003, 2008, 2008 R2, 2012O/S: Windows XP, 7, 8, 8.1, 10, MAC OS X 10.3 -> 10.11Mobile O/S: iOS 3 -> 9, Windows Phone 7, 8, Blackberry OS 6, 7, 10, Basic AndroidDatabases: Microsoft SQL (basic)Networking: TCP/IP, WAN, LAN, WLAN, Windows networkingCRM: Remedy (basic), SalesForce (basic)Other: General Microsoft Office 2003 -> 2013, Basic SCCM management/operation, Siemens BMCS and general Physical Access Control / CCTV systems, hardware maintenance and repair including laptops, desktops, photocopiersMy key skills and competencies include:Highly Proficient Customer Service ♦ Physical & Virtual Networks ♦ Systems Administration ♦ Project Assistance ♦ Level 1 & 2 Help Desk ♦ On Site Support ♦ MS Exchange Servers ♦ Remote Support Services ♦ Project Management ♦ Mobility & BYOD Solutions ♦ Data Backup/Recovery ♦ Network Monitoring Troubleshooting & Analysis ♦ IT Policy Improvement ♦ Vendor Management
Cics Pty Ltd
View- Website:
- cics.com.au
- Employees:
- 17
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Senior Technical ConsultantCics Pty Ltd Apr 2019 - PresentSydney, New South Wales, Australia
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Ict Desktop SupportDcs Spatial Services Apr 2017 - Apr 2019 -
Field Service Support Analyst (Labour Hire)Transport For Nsw Apr 2016 - Feb 2017Chatswood, NswJoined a special Field Services Support team to provide premium on-site IT Support services to the Transport Projects Division, and Asset Standards Authority with in the Transport for NSW cluster.♦ Provided end-to-end customer support and specialist IT consultation to end users.♦ Represented the organisation during several major incidents and Single point of engagements.♦ Developed good relationships with both internal and external support groups.♦ Received several commendations from users for exceptional IT support.♦ Undertook several IT projects such as Asset Audit, Computer Upgrade, AV Upgrades.♦ Employed creative thinking to several incidents and found alternate cost saving solutions.♦ Created numerous guides and processes to empower users to be more self sufficient.♦ Created several knowledge base articles to share new information amongst IT Support groups.♦ Contributed greatly to knowledge transfer process during the transition of IT Services to a MSP.♦ Retained for an extended period of time to provide guidance and coaching to the new MSP. -
Desktop Rollout Engineer (Project Labour Hire)Pwc Australia Jan 2016 - Mar 2016Sydney, AustraliaPart of a regular Desktop Roll-out project for 3 months, replacing end of lease laptops, migrating user data, and scheduling appointments with end users to both swap out laptops and give a brief introduction to Windows 8.1 coming from Windows 7.♦ Raised the bar in Customer service during swap out and introduction appointments with users.♦ Introduced new methods improving speed and reliability during the data migration process.♦ Developed new checklists to aid in the accuracy and accountability of BAU tasks.♦ Received several commendations for being very accommodating and thorough with end users.♦ Integrated well with the rest of the IT team, providing and receiving assistance when needed.♦ Took full responsibility for all assigned tasks and late requests, never once missing a deadline.♦ Maintained work area keeping everything neat, tidy and most importantly labelled.♦ Took on an extra project to customise and prepare 40 iPads for a training workshop. -
Nsw It Support Service - Myit BarNbn Co Limited Feb 2015 - Oct 2015North SydneyPart of a specialist IT division “myIT bar”, NBN's internal end user technology provider that provides a walk-up help desk service to FTEs, contractors and consultants for systems, components, applications and general IT advice.♦ Provided full IT help desk support and specialist IT application support♦ Significantly lifted IT response and service times♦ Received 19 official commendations for outstanding work contribution♦ Won back the confidence of NBN staff in using the NSW myIT bar to resolve IT issues♦ Actively involved in a major project to upgrade/refresh NBN users on iPhone 6,♦ Oversaw mobile device strategy to ensure BAU during phone swap outs♦ Pilot tester on a Near Field Communication Authentication (NFCA) project (secure login)♦ Served as mentor for and go-to-person to junior members♦ Continuous monitored SLAs with a focus on continuous improvement -
Infrastructure Support EngineerChris O'Brien Lifehouse Aug 2012 - Apr 2014Appointed as part of a newly formed team to work on a multi-phased Greenfield project they would see a full refresh of the group’s IT infrastructure whilst providing IT engineer and support for multiple sites and field personnel.♦ Designed, procured, and deployed a new Standard Desktop Operating Environment (SOE)♦ Oversaw rollout of SOE across 750 computers totalling $1 million (HP & Dell Awarded)♦ Represented Lifehouse in RFP/RFTs with Dell and HP, and negotiations.♦ Provided full Level 1 & Level 2 support services.♦ Received several commendations including recognition from the CEO for exceptional work ♦ Supported Hyper-V, VMWare ESXI. Microsoft Active Directory, Exchange♦ Troubleshot DHCP, DNS, SCCM. Cisco UCM, iOS. Aurion HRIS and Payroll systems♦ Configured Konica Minolta Print Management.♦ Worked with Technology One Finance on reporting♦ Customised and put together the Windows Operating environment ♦ Uploaded Microsoft Office, Adobe Reader and other core programs ♦ Deployed an automatic email signature system across the entire organisation ♦ Reduced downtime, implementing new monitoring tools to improve incident response times ♦ Managed issues in Hyper V host failure, Exchange Transport Agent failure♦ Resolved Technology One (finance) database processor failure.♦ Took over and customised Physical Access Control System (PACS) -
Desktop Support EngineerVictor Chang Cardiac Research Institute Aug 2008 - Aug 2012VCCRI is a biomedical research institute that is committed to excellence in research into heart disease and cardiovascular biology, cardiovascular research training, and facilitating the rapid application of research discoveries to patient care.♦ Provided desktop support to 200+ users working in a PC and Macintosh desktop environment ♦ Maintained Windows server, VM Ware, HP EVA SAN storage, and Cisco UCM ♦ Received Employee of the Year (2011) for continuous excellence in IT support and services♦ Maintained the server infrastructure, systems as well as disaster recovery and backup data ♦ Updated VCCRI’s Chris 21 payroll system, achieving extensive cost savings♦ Led a full migration of Microsoft Exchange environment from 2007 to 2010♦ Developed and installed a user friendly file server access utility♦ Improved functionality for BYOD and provided expertise on troubleshooting connectivity♦ Redesigned a client facing IP telephone system features for a more efficient interface♦ Assisted a key vendor with the implementation of a reporting server (Siemens Desigo)♦ Provided customisation of the reporting server to AMR’s requirements -
Junior Helpdesk And System AdministratorKwik Kopy Australia Pty Ltd Feb 2008 - Aug 2008 -
It Butler And English ConsultantBeijing Kerry Datalinks Nov 2006 - Apr 2007Guanghua Rd Chaoyang, Beijing
Brendan Lee Skills
Brendan Lee Education Details
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Cherrybrook Technology High School
Frequently Asked Questions about Brendan Lee
What company does Brendan Lee work for?
Brendan Lee works for Cics Pty Ltd
What is Brendan Lee's role at the current company?
Brendan Lee's current role is Senior Technical Consultant at CICS Pty Ltd.
What is Brendan Lee's email address?
Brendan Lee's email address is br****@****.gov.au
What schools did Brendan Lee attend?
Brendan Lee attended Cherrybrook Technology High School.
What are some of Brendan Lee's interests?
Brendan Lee has interest in Social Services.
What skills is Brendan Lee known for?
Brendan Lee has skills like Windows System Administration, Technical Support, It Hardware Support, Desktop Administration, Macintosh Hardware, Mac Os, Help Desk Support, Microsoft Exchange, Cisco Call Manager, Chris21, Blackberry Enterprise Server, Building Management Systems.
Who are Brendan Lee's colleagues?
Brendan Lee's colleagues are Ankit Sharma, Victoria Stepanenko 🇺🇦, David Kiriczenko, Yuoraj Farkade, James Nunez, Ko Pyae, Joshua Havas.
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Brendan Lee
Greater Melbourne Area -
Brendan Lee
Greater Sydney Area6gs.com, jefferies.com, gmail.com, goldmansachs.com, morganstanley.com, morganstanley.com -
Brendan Lee
Bayswater, Vic4gmail.com, officeworksva.com, officeworks.com, 52inc.com1 (803) 2XXXXXXX
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1gmail.com -
Brendan Lee
Electrical Engineering And Creative Intelligence And Innovation Student At University Of Technology Sydney.Castle Hill, Nsw
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