I am a recent graduate of the Network Administration certification program at British Columbia Institute of Technology. In combining a rigorous academic experience with professional roles in the private sector, I have exemplified my keen ability to troubleshoot difficult information technology issues, collaborate on teams, and utilize my customer service skills at a professional level. Recognized for an interest in supporting information security and cyber security objectives, I have a verifiable history of professional success as both a student and worker. Career focal points include operations management, client relationships, systems and network administration, process improvements, cyber security objectives, and numerous facets of tech tools and analytics. I hold over eight years of professional experience in roles concentrating on technical, managerial, sales, and customer service duties. During my career, I have participated actively in the provision of both operations and team leadership goals. My achievements include the development and implementation of process improvements and new loss prevention methods, which have reduced shrinkage rates by 90%. Furthermore, I liaise with senior leadership and departmental teams to ensure each company’s support structure was driving business forward with minimal expenditures.Colleagues describe me as a progressive, motivated, and detail-oriented information technology candidate who can be relied on to offer superior solutions that deliver positive results.