Brendan Marentette Email & Phone Number

Ottawa, Ontario, Canada

As the Network and Systems Administrator, I manage critical IT operations, ensuring efficiency, security, and reliability across the organization. My key responsibilities include:• Administering and maintaining the Windows Server environment, including Hyper-V, Hybrid Active Directory, and file servers.• Overseeing patch management for servers and endpoints, ensuring systems are secure and up to date.• Configuring and monitoring Microsoft Defender for Endpoint to enhance device and… Show more As the Network and Systems Administrator, I manage critical IT operations, ensuring efficiency, security, and reliability across the organization. My key responsibilities include:• Administering and maintaining the Windows Server environment, including Hyper-V, Hybrid Active Directory, and file servers.• Overseeing patch management for servers and endpoints, ensuring systems are secure and up to date.• Configuring and monitoring Microsoft Defender for Endpoint to enhance device and data protection.• Managing Exchange Online email services and DNS for reliable communication and network stability.• Continuously improving backup, disaster recovery processes, and overall IT infrastructure.• Automating tasks using PowerShell to streamline administrative processes.• Providing friendly, timely and professional technical support to staff.• Leading the security awareness training program to strengthen cybersecurity across the organization.• Planning and executing IT infrastructure upgrades, always following industry best practices. Show less

Huntsville, Ontario, Canada

As a Computer and Network Technician at MBRP, I was responsible for ensuring the smooth operation and security of IT systems while providing technical support to internal staff. Key responsibilities included:• Developing and enforcing company-wide IT policies, including acceptable use, network access, and VPN protocols.• Documenting systems, configurations, and procedures to maintain transparency and consistency in IT operations.• Implementing and managing security solutions, such… Show more As a Computer and Network Technician at MBRP, I was responsible for ensuring the smooth operation and security of IT systems while providing technical support to internal staff. Key responsibilities included:• Developing and enforcing company-wide IT policies, including acceptable use, network access, and VPN protocols.• Documenting systems, configurations, and procedures to maintain transparency and consistency in IT operations.• Implementing and managing security solutions, such as Mobile Device Management (MDM), Endpoint Detection and Response (EDR), and endpoint encryption, to safeguard organizational assets.• Assisting with and leading IT projects, including an Active Directory roll-out, VOIP phone system deployment, and significant networking infrastructure upgrades.• Ensuring the security and availability of mission-critical OT and embedded devices used for manufacturing and warehousing.• Training employees on cybersecurity best practices and new IT systems to ensure compliance and efficiency. Show less

Ottawa, Canada Area

As the Customer Service and Operations Coordinator (CSOC), I was responsible for fostering a positive customer experience while ensuring the smooth operation of front-line services. My role required strong interpersonal skills, leadership, and a high level of integrity. Key responsibilities included:• Managing cash office operations, including handling financial tasks like reimbursement vouchers and retention documents, ensuring accuracy and confidentiality.• Delivering exceptional… Show more As the Customer Service and Operations Coordinator (CSOC), I was responsible for fostering a positive customer experience while ensuring the smooth operation of front-line services. My role required strong interpersonal skills, leadership, and a high level of integrity. Key responsibilities included:• Managing cash office operations, including handling financial tasks like reimbursement vouchers and retention documents, ensuring accuracy and confidentiality.• Delivering exceptional customer service, addressing inquiries, and resolving issues related to purchases and returns, all while maintaining a professional and empathetic approach.• Leading and mentoring front-line associates, providing guidance and support in managing challenging transactions and ensuring a high standard of customer interaction.• Collaborating with the Assistant Manager of Operations to optimize front-line performance, using metrics such as wait times and customer satisfaction to drive improvements. Show less

Ottawa, Canada Area

As the Merchandise Processing Coordinator (MPC), I was responsible for overseeing warehouse operations and ensuring the efficient flow of merchandise to the sales floor. My role required strong leadership, organizational skills, and a focus on driving productivity. Key responsibilities included:• Leading and assigning priorities to warehouse associates, ensuring timely processing of merchandise through the Door to Floor (D2F) process to support sales and floor operations.• Collaborating… Show more As the Merchandise Processing Coordinator (MPC), I was responsible for overseeing warehouse operations and ensuring the efficient flow of merchandise to the sales floor. My role required strong leadership, organizational skills, and a focus on driving productivity. Key responsibilities included:• Leading and assigning priorities to warehouse associates, ensuring timely processing of merchandise through the Door to Floor (D2F) process to support sales and floor operations.• Collaborating with the Assistant Manager of Merchandise to assess priorities and optimize the productivity of the warehouse team.• Developing personalized training plans for associates, conducting regular assessments, and providing feedback to enhance their skills and performance.• Overseeing the receiving and processing of all merchandise and supplies, ensuring accuracy and efficiency in inventory management. Show less

Gravenhurst, Ontario, Canada

As the sole proprietor of Marentette Painting, an award-winning College Pro Painters franchise, I successfully managed all aspects of the business, from sales and customer service to team management and production oversight. My focus on delivering exceptional customer experiences and operational efficiency drove significant business growth.Key Responsibilities:• Acted as the sole sales and customer service representative, working closely with clients to understand their needs and… Show more As the sole proprietor of Marentette Painting, an award-winning College Pro Painters franchise, I successfully managed all aspects of the business, from sales and customer service to team management and production oversight. My focus on delivering exceptional customer experiences and operational efficiency drove significant business growth.Key Responsibilities:• Acted as the sole sales and customer service representative, working closely with clients to understand their needs and ensure satisfaction at every stage of their project.• Hired, trained, and supervised a team of 3 to 6 painters, ensuring production goals were met and projects were scheduled and completed on time.• Managed all business operations, including budgeting, scheduling, and quality control, to deliver high-quality painting services.Key Achievements:• Generated over $150,000 in revenue and received an award for outstanding customer service, recognizing the superior experience provided to clients. Show less

As a Merchandise Associate, I provided exceptional customer service while supporting efficient operations in a fast-paced warehouse environment. My role required attention to detail, the ability to manage high-pressure tasks, and a commitment to maintaining a positive customer experience.Key Responsibilities:• Delivered professional and prompt customer service, assisting shoppers with inquiries and ensuring a pleasant shopping experience.• Supported the receiving and processing… Show more As a Merchandise Associate, I provided exceptional customer service while supporting efficient operations in a fast-paced warehouse environment. My role required attention to detail, the ability to manage high-pressure tasks, and a commitment to maintaining a positive customer experience.Key Responsibilities:• Delivered professional and prompt customer service, assisting shoppers with inquiries and ensuring a pleasant shopping experience.• Supported the receiving and processing of merchandise in a high-pressure, detail-oriented warehouse environment, contributing to efficient store operations.Key Achievements:• Consistently received positive feedback in customer reviews for my helpfulness and professionalism.• Recognized by management for a positive attitude, strong work ethic, and dedication to teamwork. Show less