Brendan Mills Email and Phone Number
An accomplished executive leader and Chief Information Officer who has been instrumental in leading nib’s technology strategy and contributing to the organisation’s success over the past 18 years.Has held several board appointments, including the establishment of Digital Health Ventures and Honeysuckle Health, with a strong focus on creating robust governance frameworks and business development strategies that have been instrumental in the success of both ventures.A passionate advocate for change management and digital transformation, who champions the implementation of innovative systems and technology to drive customer engagement and create new ways of working. Demonstrates exceptional capability in establishing strategic direction and designing bespoke growth strategies that facilitate the delivery of key organisational objectives. Specialises in program management, business transformation, Cloud/SaaS migration, enterprise data management, IT security, risk and governance, vendor partnerships and driving a culture of continuous improvement.Has led a range of industry-first works with nib, including the development of a Voicebot capability which significantly reduced call volumes, followed by Chabot technology that led to a 65% resolution of customer enquiries, reducing the burden on human-assisted channels as well as public cloud migrations of extreme inherent risk platforms.Possesses outstanding communication skills and a reputation for establishing strong professional relationships, building high-performing teams who are empowered and motivated to achieve great things. Committed to developing the next generation of leaders through targeted talent acquisition and professional development initiatives.
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Group Chief Information OfficerNib GroupNewcastle, Nsw, Au -
Group Chief Information OfficerNib Group Jun 2012 - PresentNewcastle, Nsw, AuI am responsible for managing the strategic development, delivery and ongoing support of the organisation’s global Group Technology Services, comprising a team of approximately 215 FTE across multiple workstreams. Areas we service include operations, digital, core application, security, data platforms, cloud and other essential technology functions. A key requirement of my role has been to develop an IT Risk function and support the embedding of a technology risk culture across the Group, which has empowered some 1,500 staff to become more risk-aware. I also manage the development of leading technology solutions, and drive business transformation initiatives to further embed technology as a way of improving the customer experience whilst creating efficiencies and drive revenue. As a key advisor to the CEO and Board, I regularly provide expert advice on technology, innovation and business strategy development to support the organisation in achieving its long-term strategic goals. -
Group Information Technology ManagerNib Group Aug 2010 - Jun 2012Newcastle, Nsw, AuDuring my time as the Group IT Manager, I was instrumental in developing and delivering comprehensive strategic planning and IT services delivery across the organisation. A key focus of my work as aligning the nib technology strategy with key business objectives, maintaining a strong focus on meeting customer service expectations. I successfully developed contemporary technology roadmaps that were able to meet evolving business needs and ensured that the team demonstrated consistent agility and adaptability in their work. A strong focus of developing cross functional teams and driving commercial outcomes through technology partnership opportunities. My risk-management focus was strong and I was able to implement effective risk management policies to support the IT function. -
It Infrastructure Services And Operations ManagerNib Group Dec 2006 - Aug 2010Newcastle, Nsw, Au -
It Manager - HealthNib Group Dec 2003 - Nov 2006Newcastle, Nsw, Au -
DirectorKynd Jul 2023 - PresentGold Coast, Qld, Au -
ChairmanDigital Health Ventures Pty Ltd Jan 2015 - PresentThroughout this role, I have overseen and provided governance on the build of whitecoat.com.au as part of DHV, a JV designed to create a leading digital end-to-end payment, claiming and directory solution for the healthcare sector. Key areas of focus have been the development and execution of robust governance frameworks and technology governance to service the business's evolving needs. The www.whitecoat.com.au platform and associated assets were ultimately acquired by CBA in 2021.
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DirectorHoneysuckle Health Jan 2020 - Jul 2023Newcastle, Nsw, AuA foundation board member in the establishment of a joint-venture business between nib and Cigna, a US-based global health services company. This saw me oversee the development and implementation of strategies that enhance the use of data and technology to predict customer future health needs and delivery of health management programs. I also worked with senior management to ensure relevant governance frameworks and business development strategies aligned to key business KPI’s. Execution of director financial duties and various board obligations such as executive remuneration and audit. -
It Services CoordinatorHunter Imaging Oct 2002 - Dec 2003 -
Systems AdministratorNine Network Australia Feb 2000 - Sep 2002North Sydney, New South Wales, Au
Brendan Mills Skills
Brendan Mills Education Details
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InseadArtificial Intelligence -
Australian Institute Of Company DirectorsCompany Directors Course Graduate -
Tafe NswInformation Technology
Frequently Asked Questions about Brendan Mills
What company does Brendan Mills work for?
Brendan Mills works for Nib Group
What is Brendan Mills's role at the current company?
Brendan Mills's current role is Group Chief Information Officer.
What schools did Brendan Mills attend?
Brendan Mills attended Insead, Australian Institute Of Company Directors, Tafe Nsw.
What skills is Brendan Mills known for?
Brendan Mills has skills like It Management, Vendor Management, It Strategy, Stakeholder Management, Change Management, Itil, Business Process Improvement, Business Analysis, Management, Project Delivery, Cloud Computing, Governance.
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