Plan and drive execution and program implementation with and on behalf of Business President. Synthesize information and deliver outcomes to enable faster decision-making. Provide consultation on cross-functional transformation or enterprise projects and initiatives. Coordinate and lead key business deliverables. Act as trusted advisor for the Business President while ensuring cohesion amongst the Senior Leadership team.

Oversaw overall strategic planning and goal-setting processes for long-term strategy. Advised President on business planning, organizational focus and resource planning. Developed and oversaw the development, implementation, monitoring and integration of key projects, initiatives, programs and process initiated by the President. Managed content development and senior management team interactions with the Board of Trustees.

Developed and implemented cross-business governance protocols, which includes implementing organizational priorities, goals and objectives, and measuring progress across strategic roadmap. Developed and monitored business performance scorecards and key performance measures to ensure effective execution of strategic priorities. Oversaw implementation of business investment portfolio, collaborating with key functional partners to efficiently deploy capital to achieve targeted growth initiatives. Served as a Board member for multiple entities.

Chief of Staff to: EVP, General Counsel (Nov. 2014 - Sept. 2016)President and CEO (Sept. 2016 - Sept. 2017)EVP, Group Benefits (Sept. 2017 - Jan. 2020)Advised on business matters. Defined and implemented organizational priorities, goals and objectives. Managed relationships and activities with the Executive Leadership Team, Board of Directors, and other key internal and external constituencies, including business partners, consultants, and regulatory entities.

2011 - 2014, Senior Vice President, Chief of Staff for Chief Admin Officer of Global Consumer Bank2005 - 2011, Vice President, Sr. Program Manager, Corporate Technology2002 - 2005, Vice President, Sr. Director of Public Affairs, Citi Cards2000 - 2002, Director of Public Affairs, Citi CardsDirected the preparation and implementation of cross-business and cross-functional strategies and projects to mitigate regulatory, operational, and reputation risks. Led global functional partners to coordinate regulatory interaction management, enhance governance, and establish a framework for identifying emerging risks.