With over 10 years of experience in information management, I am a skilled and versatile Information Management Analyst at Blacktown City Council. I started my career as an Assistant Retail Manager at DSG, where I gained valuable customer service and sales skills. I then joined the Council as an EDM Support Officer, where I provided help desk and technical support for the electronic document management system, and handled various tasks such as data entry, scanning, indexing, and archiving. In my current role, I have advanced to an Information Management Analyst, where I analyse, design, and implement solutions for improving the efficiency and compliance of the information management processes and systems. I have completed two certificates in IT from the Australian College of Commerce and Management, and I am proficient in various IT tools and applications. I am passionate about delivering high-quality service and solutions to the council and the community, and I enjoy working with a diverse and collaborative team of professionals. I am always eager to learn new skills and technologies, and I strive to enhance my knowledge and expertise in the field of information management.