Brendan Vandercar Email & Phone Number

Gresham, OR, US

San Francisco, CA, US

• Ensured customer satisfaction by providing accurate and timely resolutions to technical inquiries. Boasting a 97% CSAT rates throughout my time at New Relic.
• Became the Subject Matter Expert in Kubernetes and all things containers within a short period.
• Worked hand in hand with very large enterprise customers and their workloads to make sure they were instrumenting things properly.
• Was instrumental in the hiring and training of one of the best support teams in the market.
• Was crucial in moving our team towards more standardized processes with documentation.
• Identified root cause analysis of incidents occurring within the environment.

Portland, Oregon, US

• Spearheaded project to inventory all Infrastructure
• Developed Ansible automation code for internal infrastructure deployment
• One of two points of contact for all systems-related issues
• Triaged customer application issues in regards to NetX application and infrastructure and followed those through to completion
• Configured and maintained OpenVZ container infrastructure for SaaS clients
• Implemented monolithic application in AWS for overseas customers

Portland, Oregon, US

• Excelled as escalation point of contact for all support cases
• Assisted in designing of support processes that lead to improved response times
• Consistently wowed customers leading to marked improvement in customer satisfaction
• Trained and mentored new support staff.

Beaverton, OR, US

• Worked in On-Call rotation as escalation point contact for Nike's Retail Operations Team
• Triaged Windows Servers relating to Retail Store Operations
• Planned and lead projects for hardware and software upgrades across retail stores

San Jose, California, US

• Work in large scale enterprise level environments providing Hardware and Software support for our Netbackup Appliance.
• Assisted customer’s in configuring their SAN/Fiber environment to work seamlessly with the Netbackup Appliance.
• Entrusted with discovering and documenting defects in the Netbackup product as well as the hardware and operating system of the appliance.
• Upheld 100% Customer satisfaction during my time in Netbackup.
• Broadened linux/unix administration skills as our appliances were entirely headless.
• Gained a strong proficiency in troubleshooting backup storage solutions like emc datadomain and Netapp Ontap.

San Jose, California, US

• Provided first class customer support for the Backup Exec software suite.
• Worked closely with customers and their Windows Server environments to configure their systems to be backup exec ready.
• Gained a proficiency in network and system troubleshooting in a predominately windows environment.
• Tasked with finding and reporting defects in our software.
• Specialized in SQL, Vmware, Hyper-V, Sharepoint, and Active directory.
• Developed sql queries to manage our database in Backup Exec.

• Tasked with keeping our customer’s at 100% uptime.
• Generated and deployed Group policies in a window’s 2008 R2 Domain.
• Troubleshot networking, server, printer, and desktop issues.
• Lead instruction on our remote management system labtech.
• Set up Cisco routers and switches for small to medium size business’s.
• Installed and upgraded windows servers for customers.

Eugene, OR, US

Entrusted with the setup of multiple servers alongside my coordinator.Assisted coordinator with all aspects of networking and security as well as volunteering to help out for one of his IT classes troubleshooting and answering questions the students may have had.