Brendan W. Email & Phone Number

Scotland, United Kingdom

Westhill, Scotland, United Kingdom

Montrose, Scotland, United Kingdom

• Ethos provides global behavioural Health & Safety training globally, during Covid their ability to travel and deliver workshops in-person was stopped overnight. My job as Tech Lead was to provide cutting edge.
• Setup and administration of Moodle LMS to enable the delivery of training during major projects, to hundreds of personnel per day globally.
• Major SharePoint migration to enable MS Teams based company workflow.
• System administration of M365, Moodle LMS, company website and LinkedIn.
• Logistics & supply chain coordination for coaching materials globally.
• Ensuring the successful delivery of workshops, rollout of Safety Culture Surveys to thousands of client employees, report writing.

Aberdeen, United Kingdom

• Three-month contract position to assist with a desktop infrastructure migration project as part of a corporate acquisition.
• Re-imaging in excess of 1200 desktops and laptops over a critical four-day period during the acquisition.Identification of all active IT assets, form-factor planning, and testing and development of the new system image.
• Creation of training materials and subsequent training of other contractors for the offshore deployment phase of the acquisition, and working with system center configuration manager (SCCM) engineers to ensure.
• Quality assurance, troubleshooting and fault-finding for all deployed assets.

London, United Kingdom

• Patsnap were a hyper-growth tech startup who had recently received their series C funding and they were experiencing growing pains due to a very basic tech stack. I was hired as a senior engineer reporting directly to.
• Global Azure AD project - Design and domain Migration
• Local & Cloud server creation
• LAN & WAN High Availability - Eliminating all single points of failure across network stack
• Dropbox to O365 storage migration including training sessions and user documentation on Microsoft Teams collaboration use.
• Secure Printing, Access Control, CCTV

London, United Kingdom

• Returning to Service Desk duties I was handling escalated incidents and requests having previously displayed ability in areas such as SCCM, AD, InfoSec and mitigating targeted cyber-attacks alongside providing remote.
• Attending technical review meetings with peers to assist external consultants brought in to migrate the company to O365.
• Ensuring continual service improvement through monitoring ticket KPI’s and avoiding ticket churn through recommendations on procedure change.
• Asked by the business to lead the office closure project which comprised of 12 meeting rooms (each with a bespoke AV setup) and 230 desks across 2 floors.

London, United Kingdom

• I was part of a team of rotating engineers who supported 600+ personnel throughout the final offshore commissioning phase. Deployed solo on offshore complex for 14-21 days at a time working 12 hour shifts I consider.
• With support from onshore based colleagues I was responsible for ensuring maximum operational uptime of all IT assets across 6 platforms including several server stacks, hundreds of desktop clients and offshore based.
• Attended daily CAB meetings with the onshore team to discuss any upcoming changes limiting any impact on the 24/7 construction project.
• Carrying out emergency maintenance tasks such as safeguarding server/networking equipment within UPS uptime windows in the event of a facility wide power failure.
• Identifying and troubleshooting LAN & WAN networking issues. Initially working with a challenging VSAT connection with low bandwidth and high latency required constant monitoring and quick networking solutions.

London, United Kingdom

• Seconded to Engie’s Service Desk team after client feedback over several site visits. After 3 months on-site the company relocated me to the London head office to work alongside the wider IS Service Delivery team to.
• Serving as the first point of contact for all client based issues I was tasked with identifying, logging, categorizing and prioritising incidents before diagnosing and if necessary, escalating the issues to senior.
• Execute ongoing software, desktop and Apple iPhone support.
• Working within SCCM to deploy OS builds, application packages and scheduled OS updates in a primarily Windows 7 environment.
• Day to day management of Active Directory (creating/modifying users, groups, GPO’s)
• Primary engineer tasked with obtaining, building and deploying new hardware in the numerous satellite construction offices based across the UK.

Aberdeen, United Kingdom

• Serving as a first point of contact for Skibo technologies remote clients, logging tickets, troubleshooting and ideally providing 1st call solutions for their issues over the phone using remote desktop support software.
• Quickly adapted to using/supporting enterprise software and environments (AD, Exchange, SCCM 2007, Office 365)
• Managed own workload with cooperation from colleagues to ensure that all enquiries were completed within SLA.
• Contributing towards maintaining strong customer relationships by provision of efficient call management and friendly service.
• Contributing to the companies self-service Knowledge base by writing clear, concise documentation on solutions/recurring incidents
• Making client site visits as part of a preventative maintenance schedule or for emergency call outs where outages were reported and required quick resolutions.