▪Primary contact for enterprise and strategic accounts providing technical account management.▪ Working closely with customers to understand their technical and business requirements.▪ Developing and executing strategic account plans, mutual success plans, and QBRs.▪ Cultivating deep customer relationships and advocating for customer needs internally.

▪ Trusted advisor and technical expert for large-scale enterprise customers.▪ Developed and implemented data-driven strategies to optimize strategy and showcase ROI.▪ Participated in QBR to align expectations and provide go-forward strategies for adoption and value realization.

▪Managed large-scale enterprise customers post-implementation, serving as primary point of contact.▪Trained customers on strategies to enhance performance and utilization of our product suites.

▪ Led a 24/7/365 team responsible for supporting advanced biometric systems.▪ Trusted advisor for customers by demonstrating strong product knowledge and technical expertise of highly complex biometrics software solutions with numerous third-party integrations.▪ Served as the primary point of contact for large-scale enterprise-level customers post-implementation.▪ Trained customers on strategies to enhance performance and utilization of our product suites.▪ Voice of the customer for internal product enhancements and feature recommendations.▪ Managed active monitoring, alert handling, incident resolution, and escalation for both SaaS and physically hosted identity management solutions across the globe in a 24/7, 365 environment.▪ Fostered relationships with product staff, sales leaders, finance, and executives to transform and strengthen business processes and methodologies.

▪ Project manager and implementation lead for large-scale enterprise-level facial recognition systems for world-class sports and entertainment venues across the United States.▪ Managed entire project life cycle from initial concept through final delivery.▪ Managed customer relationships from implementation through maintenance.