• Liaising with customers, working closely with colleagues and external partners to determine their needs and appropriate finance/insurance products for them.• Facilitating the sale of vehicles with the benefit of including finance packages and insurance products for customers.• Control and monitor customer database, ensuring that all information is being entered, updated and used correctly.• Provide support and guidance with regards to the sales process to Sales Specialists.• Support and liaise with the Sales Progressors prior to customers collecting their vehicles.

• Maximize profitability per unit sales to meet and exceed sales targets.• Exploring sales opportunities and overseeing all sales enquiries & operations.• Direct, motivate and develop the sales team.• Established procedures and controls to keep staff in compliance with accounting standards, regulatory requirements, and budget targets.• Advise customers on finance and insurance products and services.• Monitor payments and manage finance agreements.• Reported on operating income, expenses against budgets, and forecasted trends.• Developed expertise and knowledge for consistent delivery of outstanding quality services.• Build relationships with customers to bring in future business and strengthen the company's reputation within the marketplace.• Maintain exposure for marketing, working directly with the marketing team to create business content.• Assist and support the Sales Manager / General Manager with stacking deals and sales support.

• Managed customer relationships through consultative sales techniques to attain individual sales goals.• Communicated brand identity and corporate position to internal and external customers to foster brand loyalty and recognition.• Closed large sales in line with company targets and Showcased product features and benefits to drive sales.• Exceeded revenue projections and growth targets by planning and coordinating product sales.• Delivered high-quality renewal proposals and quotes to fuel customer retention.• Optimized sales methods to best acquire, develop, and retain customers.• Motivated sales staff to continuously improve strategies through competitions and personalized coaching plans

• Discussing customers’ needs and advising them on the most suitable vehicle.• Arranging test drives, negotiating sale and trade-in prices.• Working out finance arrangements and packages, which may include organizing registration plates, road tax and delivery of vehicles.• Highlighting any additional products relevant to the customer.• Processing orders and completing relevant paperwork, which included conducting stock checks using manufacturer's databases.• Updating customers on the progress of orders and contacting potential customers to update them about new vehicles and deals.• Updating stock lists.• Managing advertising and updating the website.• Inspecting vehicles pre- and post- sale.• Attended training on new product launches and seasonal offers.• Protected profit and stock by taking stringent loss prevention methods.

• Establish customer contact scripts and protocols.• Utilize software tools to research accounts and contacts to uncover new leads.• Phone and email campaigns to identify and allocate leads.• Meet contact expectations as set for your account base.• Manage both customer and vendor records via our CRM.• Support specific and individual client needs.• Collaborated with account executives to penetrate new accounts, identify potential customers, and coordinate product demonstrations.

• Generated a significant amount in annual savings by implementing new logistic, ordering & sales operation process and reducing wasted resources.• Implemented sales team product training, reducing training time from 2 weeks to 1 week and boosting sales.• Supported retail and fleet sales in improving operations and resolving issues to deliver top-notch customer service.• Monitored and generated multiple databases and reports to keep track of all inventories, sales and expected arrivals for Ford & Lincoln.• Generating reports and creating new variant's, trims, & colours in Kerridge - Autoline.• Implemented clear and effective planning to meet supply chain needs and meet sales demands.• Determined inventory goals, product stock and risk management goals and oversaw techniques to keep a steady inventory.• Administered sales and operations planning by forecasting demand, supply needs, purchasing and logistics requirements.• Summarizing the order guides and prepared costing models & car build up for all carlines.• Creating detailed specs by carline & variant to support the fleet team with deals and tenders.• Sales Reporting and order placement for the Kuwait market.• Outsourcing dealer programs and product info from Goals Ford Ordering System.• Oversaw and distribution network by supervising purchasing, product orders, logistics details, customer care, quality of end products, compliance, and warehouse inventory tracking.• Physical and Invoice verification of Ford & Lincoln units ordered.• Prepare Presentations and cater to VIP customers.• Competitor & Market Analysis.