Driving a Hybrid Multi-Cloud strategy while ensuring operational excellence across all IT disciplines. Accountable for positioning our people, our processes, and our technology to create meaningful, measurable impact in a diverse, established aerospace and defense contractor developing advanced products for government and commercial applications. Drove Agile Adoption first within diverse set of teams and then influenced other IT teams to follow suit – transforming service delivery. Successfully managing an agile team of infrastructure, devSECops, SRE, software engineers supporting both enterprise and product dev environments.

Utilizing demonstrated experience in IT strategy, operations, and project management to provide specific, actionable, hands-on operations and implementation guidance. Implemented Data Loss Prevention (DLP) policies and effectively protecting at-risk proprietary and confidential data. Assessed IT and telecom systems and created roadmap for migration to (commercial) public cloud. Led consultant group in IT department emergency remote-work strategy and implementation. Created monitoring and response framework.

Successfully led a diverse engineering and design based organization through a start-from-scratch cloud migration. Leading global IT operations, security, and engineering teams into direct alignment with business objectives. Leveraged Tier 1 cloud partners (AWS and Azure) to leap organization forward in core capabilities, systems agility, high performance computing (HPC), serverless computing, and Kubernetes. Directing multiple simultaneous large Capex or Opex project streams – through budgeting, development, implementation, delivery and SLA/support structure. • Reduced IT operations cost by 35% over 2 years• Implemented Agile and 2-week release cycle for both infrastructure and software development teams• Orchestrated a Cloud-First strategy, reducing on-prem footprint by 75%• Championed, created funding for and executed on cyber security roadmap (NIST)• Redesigned disaster recovery, simultaneously improving RTO/RPO and reducing year over year cost.

Spearheaded redesign of ineffective or disconnected business processes. Applied agile methodology in architecting and implemented standards-based infrastructure and workplace IT services. Acted as key member of executive leadership team. • Stabilized enterprise software dev pipeline and infrastructure strategy for B2B2C ecommerce franchiser.• Stood up on-prem and remote-work 500 seat hosted call center with Salesforce integration and realtime metrics. • Implemented LMS and custom integrations for professional development of multi-state organization.• Developed and implemented cyber security framework controls and governance (NIST) including co-managed 24/7 SOC with incident response plan.

Recruited to lead the unification and in-sourcing of ITops, data science and software development teams into one focused and more effective technology group in a challenging funding environment. Migrated legacy customer/resident management systems into salesforce CRM to support the mission and standardize support while reducing costs. • Redesigned and launched public-facing financial coaching software platform. • Reduced HC and operational costs for supporting 7000 geographically dispersed users by 25%.• Migrated to Office 365 platform, improving uptime/resilience and customer satisfaction.

Rehabilitated a fragmented, struggling IT organization within an IT budget of 1% of revenue. Lead infrastructure, service desk, and application development for 1500-person organization. Developed strategic technology vision designed to fulfill retail and eCommerce business goals related to supply chain management, resource planning, and customer behavior data. Lead C-Level executives on strategic technology direction. • Developed bespoke ERP and GIS application on Azure – providing product processing, distribution, store, and financial reporting capabilities and business intelligence insights.• Re-architected network topology for 32 retail locations & standardized customer facing, telecom, and retail operations technology package for fast new-store growth• Migrated legacy on-prem workplace collaboration software to SaaS (Office 365, Dynamics GP), increasing uptime.• Implemented ADP cloud-hosted time/attendance for 1500 employees, reducing operation costs by 40%.

Consulted on change-management of systems administration, software development pipeline, and service desk. Specifically drove projects related to bringing new technology organizations deep in “technical debt”. Restructured vendor relationships for cost-reduction and changing business requirements. Negotiated with technology vendors to secure lease credit approval for IT refresh in a challenging global financial environment. Created efficiencies for IT infrastructure support utilizing existing, nearly idle salaried roles. • Implemented 150 seat hosted call solution and integrated with existing CRM reducing operation costs 30%.• Negotiated access and developed fast pipeline to large database of >25 million records at 20% of current lead data costs, improving marketing campaign performance by 30%. • Standardized IT helpdesk support process, ticketing, and end-user reporting. • Formed team based on DevOps practices to speed build/test/release cycle on mission critical real-time sales-lead multi-source ETL process.

Joined this insurance and financial organization as a system engineer and transitioned into leadership as it rapidly grew into a large-scale and matrixed organization. Recognized as a change agent and positioned technology as a stabilizing force. Translated business objectives into measurable KPIs linked to innovative technology platforms, process, and application platforms. Developed a standard data architecture model for diverse ecosystem of customer data leading to improved business outcomes. Ensured customer data security while conforming to SOX/HIPAA compliance in an insurance and finance-based environment. • Conceived and developed custom CRM application and integrations for customer data collection, management, and user/agent access based on the Microsoft ecosystem (SQL, Dynamics). • Developed and lead multi-site Service desk, Infrastructure, and Software development teams supporting 2000 agents over state of California, Arizona and Nevada and 12 offices. • Enabled double digit sales growth and a four-fold ROI in 18 months by developing a sales/service/and support tool for an agent force spread over 3 states.

Recruited out of graduate school as an engineer.