• Developing and supporting the ServiceNow platform. Creating solutions to streamline customer experience and increase efficiencies (whether it be to assist those with the fulfiller role or through automation)• As a Developer I am able effectively facilitate conversation to determine not only what the customer wants but also needs to achieve their delightful outcome• Integration experience with other systems and applications via REST/SOAP API to automate processes• Utilizing many of the Spokes available I am able to create complex conditional logic driven Flows• Mentor and train colleagues with varying experience and background levels• g_form.setValue("u_have_a_great_day", true);//haha ;)

▪ Extensive experience with EDI ANSI X12, XML, Flat file, Delimited, EDIFACT, and IDocs▪ Wrote Java based code within the mapping program (handling complex requirements to manipulate data using functions and conditional statements adhering to standards and best practices, utilizing error handling to prevent issues)▪ Involved in the management, analysis, development & testing of EDI solutions▪ Coordinated with many teams across IT to implement large changes/migrations into the production environment▪ Trained and worked with offshore teams overseeing several high profile/visibility projects▪ SQL experience creating queries and stored procedures to assist in custom requirements▪ Improved many processes and created documentation to increase efficiencies