Brendan Ferguson Email & Phone Number

• Organize and maintain all creative materials to ensure smooth transition to clients• Offer design solutions that effectively solve problems and maximize web utilization• Manage key accounts worth over $5M annually• Invented, pioneered, and launched first ever printed braille for packaging• Developed automated solutions to increase pre-press output to 20K+ files per year• Commission artwork; negotiate costs and usage, oversee completion of artworkKey Achievement: Lead consultant on City Built Brewing’s Prague Underground which resulted in winning USA Today’s Best Beer Label (2021)

• Developed automated solutions to increase pre-press output to 20K+ files per year• Managed 25+ customer accounts at once, which accounted for $500K+ annually• Worked collaboratively with QA teams to establish and reinforce automation development process• Designed internal tracking program from the ground up to measure throughput, waste, and job tracking

Greater Grand Rapids, Michigan Area

• Developed marketing materials and programs to increase Your Exclusive Savings Members • Developed and implemented lost / lapsed customer retention program reducing lost customers by approximately 10%• Analyzed marketing data to generate monthly reports on status of loyalty card programs

Greater Grand Rapids, Michigan Area

• Designed and implemented customer satisfaction survey to track and assess office performance with events• Established employee social media guidelines and provides education and training where needed• Grew Facebook followers by 11% by creating content that aligns with target demographic preferences• Increased Twitter followers by 166% through content creation and customer interaction• Created and grew Instagram followers to 112 through strategic marketing• Initiated Snapchat and built following to 165 by implementing incentivized marketing campaigns• Provided GREAT customer service, anticipating and exceeding the needs of customers• Primary contact regarding all departmental related matters for all constituents served by the Center for Campus Life.• Administered and maintained departmental systems including housing management, student life, student conduct and student care case management, and student access record management.• Programmed and updated student identification card and door access systems • Acted as office manager for Center for Campus Life including the management of student employees, training, schedules, and responsibilities of student employees.

• Created and managed digital media marketing collateral• Helped grow subscriber-ship from 800 to approximately 48,000 through forced and organic growth• Created and implemented strategic digital media strategies on brand management• Executed multi-channel marketing, including social media, digital media, and print• Contributed to over all brand identity and development within the industrty• Review final layouts and suggest improvements as needed for design quality and consistency.

Boulder, Co

• Consistently exceeded personal sales goal on average of 5%• Provided monthly corporate statistical inventory reports to review discrepancies and ensure proper restocking needs• Trained 5 new team members on policies, procedure and 10-point sales process• Allocated daily jobs and workloads based on management needs and workers' core competencies

Normal, Il

-Recruitment, training, and supervision of staff.-Maximized productivity through scheduling and staff assignments.-Organized and implemented timely performance reviews of staff.-Assisted in developing and maintaining business relationships with vendors, customers, regulatory agencies, and community agencies.

Normal, Il

• Designed and implemented a software interface for a point-of-sales that maximized owner and customer usability and satisfaction.• Gave recommendations and proposals for interface improvements, design solutions, and integration solutions.

Normal, Il

• Recruitment, training, and supervision of staff.• Maximized productivity through scheduling and staff assignments.• Organized and implemented timely performance reviews of staff.

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Science - Bs, Arts Technology