Brendan Alexander Email & Phone Number

Plano, Tx, Us

Plano, Tx

- Creates end-user training material and Manages ITSM projects for fast-growing food and gift delivery company with over 90 locations in 8 states.- Develops and maintains multiple integrated help desk and knowledge base systems for support and training of over 2000 employees.- Directs IT support for third party initiatives, communicating with vendors, developing training videos and documentation, and overseeing task management for 80+ store managers and 10+ district managers. - Creates official company documentation for IT projects and processes such as command center guidelines for third party orders, Google Shared Drive transition, and account and technology setup for new employee onboarding. - Oversees new store projects for IT team, including developing processes, purchasing equipment, and managing timelines to ensure project success.- Served as project lead on network supplier program “Bake and Deliver”, spearheading the setup of 5 California locations and working closely with corporate partners to provide effective staff training and knowledge transfer. - Crafted engaging, multimedia, SCORM compliant e-learning material for “Bake and Deliver” program training manual using Articulate Rise. - Directed rollout of managed print service solution, working closely with the vendor to design and document processes, make key decisions, and ensure quality of service was met and maintained.

Plano, Texas, United States

- Provided IT Support and systems administration for operations and corporate staff of over 2000 employees. - Documented IT Support processes such as equipment configuration, troubleshooting guidelines, and new project outlines and achievement tracking.- Provides crucial system administration for Google Workspace, Zendesk, UniFi Protect, Verizon MDM, and MS365.- Maintains and troubleshoots networks, working directly with ISPs to ensure critical stability for online operations.- Configures and installs network equipment, computers, printers, and POS systems for hardware refresh and new location setups.- Built and updated COVID-19 Information website for tracking internal mandates and operational procedures related to the pandemic.

Plano, Texas, United States

- Design and maintain eye-catching and functional websites for local non-profits and small businesses.- Create and integrate online forms for client intake using Form Assembly and Form Titan.- Develop and maintain integrated CRM for contact management using Salesforce.- Build file sharing infrastructure using Sharepoint and GSuite.Professional Website:pixelbridge: https://www.pixelbridge.orgExamples of work: - Aspire: https://www.aspiretolearn.org- Educational Opportunities: https://www.educationalopportunities.org/- Abundant: https://abundantenergyexperts.com

Dallas, Tx

- Developed and managed a non-profit community education program that served over 400 adults andchildren.- Helped increase clientele from 100 to over 300 students through program development and strategicpartnerships.- Made key decisions related to course material and implementation, scheduling, pacing, and assessmentprocedure.- Recruited, trained, and managed pool of over 100 volunteers- Designed, planned, and presented student orientation sessions, and bi-annual training sessions usingPowerPoint and Adobe Captivate.- Developed and managed organization website, increasing visibility and outreach.- Led digital fundraising campaign that won 2018 Brackets for Good fundraising tournament, raising over $300,000.

Plano, Tx

- Taught weekly lessons and workshops in reading and writing for high school students at prestigious SAT prep school.- Promoted to weekend director, responsible for supervising general operations each Saturday at busy SAT and ACT preparatory academy.- Communicated with parents and students about classes, schedules, testing, and college admission standards.- Maintained complex database of contacts, schedules, test results and reviews, notes and payments usingMicrosoft Access.

Dallas

- Provided one-on-on academic tutoring to student athletes in the subjects of English as part of Academic Development of Student-Athletes program.

Carrollton, Texas

- Effectively managed staff of 12 instructors, 3 office employees, and over 250 students for an ACCET and SEVIS accredited adult ESL school. - Served as main international student advisor; offered support and made key decisions to help students meet their educational goals. - Certified as Designated School Official (DSO) for SEVIS. Skilled and experienced in all processes related to SEVIS and F1 Visa Holders.- Responsible for key USCIS related immigration procedures such as Change of Visas and Reinstatement. - Worked with director and curriculum director to ensure school adherence to policies related to ACCET and SEVIS accreditation.- Hosted student orientation sessions, monthly faculty meetings, and training sessions.

Vancouver, Canada

-Designed lessons for youth bridge program to be delivered to 8th and 9th grade English learners in Korea and China who plan to attend Canadian high schools

Vancouver, Bc, Canada

-Taught and developed lessons for adult ESL students of a variety of aptitude levels, from beginner to advanced, in one of Vancouver’s most respected English language schools.

Coquitlam, Bc, Canada

-Tutored elementary and high school students for SATs and SSATs, reading and writing clinics and university prep classes for successful after school program.

Vancouver, Bc, Canada

-Developed four 4 hour seminar series and four 2 hour online course on protection, recruiting and hiring practices for leading child safety curriculum provider using Powerpoint, Articulate Presenter and Quizmaker software. -Designed two 1 hour “Bullyproofing” anti-bullying workshops for parents and children ages 8-13 using PowerPoint.

Jubail, Saudi Arabia

-Planned lessons and instructed university age ELT students for a collaborative education project between McGill University and the Royal Commission in Jubail, Saudi Arabia.-Supervised Lab CALL labs where I was responsible for coordinating 12 classes using a computer assisted learning program called Tell Me More.-Designed and edited reading, writing and listening progress exams based on Cambridge (KET, PET, FCE) benchmarks and the educational standards of McGill University School of Continuing Studies Department.

Gangnam-Gu, Seoul, Korea

-Planned lessons, created course materials and excelled teaching ESL to K-6 students at a popular afterschool English program.-Increased enrollment in Edubest afterschool program at Yeoksam Elementary School from 6 classes and 80 students in May of 2009 to 9 classes and over 120 students by the following year.-Won 2009-2010 Teacher of the Year award for entire EduBest Language program of over 80 skilled and experienced native English speaking teachers.

Gangnam-Gu, Seoul, Korea

- Wrote and edited unit and level tests used throughout 80+ public schools in the EduBest Language Program by teachers of K-6 grade students.- Developed a series of 36 illustrated storybooks and workbooks, 4 early-level phonics and 8 listening activity books currently used by K-4 grade students throughout the EduBest program.

Eunpyeong-Gu, Seoul, Korea

-Developed lessons, activities and course materials, supervised out-of-class trips and managed classroom in ECE environment for prestigious preschool and Kindergarten English immersion academy.

Richmond, Bc, Canada

-Provided over-the-phone technical assistance, customer service, and website support for the biggest real-estate software company in North America.- Supported Top Producer 6 and 7 product line including Market Snapshot, Websites, and Mobile app. - Excelled as a website team support specialist, solving complex issues pertaining to design and integration of Top Producer Websites application.

Vancouver, Bc, Canada

-Managed all in-store operations for the flag-ship store of a major electronics and entertainment retailer. Responsibilities included providing customer service, maintaining inventory, performing shipping and receiving duties, and overseeing warranty policy and control.

Vancouver, Bc, Canada

-Assisted customers, processed orders, packaged and prepared food, and cleaned and maintained department in busy downtown supermarket.

Vancouver, Canada

-Oversaw all outgoing shipments and deliveries for western Canada’s largest formal wear company. Led team of 5 shipper / receivers, during busy spring and summer wedding season.

Master Of Education (Med), Educational/Instructional Technology, 4.0 Gpa

Bachelor Of Arts (Ba), English, 3.23 Gpa