Brendan Hancock Email & Phone Number

Redmond, Washington, Us

I am a Cross Workload Technical Architect specializing in Business Applications at the NYC Microsoft Innovation Hub. My role is to lead customer facing engagements with the goal of helping enable people and organizations with their digital innovation journey. At the Innovation Hub, we host enterprise companies to align to unique customer requirements and help guide technology outcomes across the Microsoft platform. The types of engagements I deliver are customized for each organization and include strategic envisioning, architecture design sessions, hackathons and prototypes.

Chicago, Illinois, Us

Overseeing project portfolio of Dynamics CRM/365 engagements in greater NYC for RSM technology management consultancy practice. Specializing in implementation and customization of Dynamics 365 Customer Engagement modules sales, service, project service, field services. In addition to customization of systems, supervisor duties included project/risk management, analysis and solution architecture design.

The NYC Technology Development Corporation was initiated by Michael Bloomberg to provide senior management and other consulting services to the City of New York for its most critical and complex information technology (IT) projects. The organization provides expert resources, common frameworks, tools, and best practices to support the delivery of timely and cost effective IT projects. TDC is different than other service providers because it retains and returns the expertise and familiarity it acquires by focusing and dedicating its employees to the City and its citizens.

Maple Shade Township, New Jersey, Us

Implementing Microsoft's Dynamics Customer Relationship Management software for clients of Beringer Associates. Specializing in project management, consultation, training, business analysis, implementation and customization of CRM software.

Buffalo, New York, Us

Business development manager and technical consultant for VTRIT's Los Angeles branch. My team and I primarily focused on procurement within high margin startup companies and a handful of enterprise accounts in greater Los Angeles. I consulted with IT directors and HR departments to manage professionals in the mid-senior level IT talent space. Our core competencies were facilitation of software developers, engineers, QA professionals, business analysts, and project managers.

Redmond, Washington, Us

I worked as a Technical Advisor at the groundbreaking Microsoft Store in Mission Viejo California. I was responsible for performing high quality PC diagnostics and repairs while simultaneously developing customer relationships and providing technology solutions. The Technical Advisor position at Microsoft had a wide range of duties; including software consultations, managing Microsoft CRM work flow pipeline, business solutions, workshop creation/presentation. I gained in depth experience in documenting use cases, data migration, imaging, deployment, optimization, installation, virus removal, hardware and software repair.

Chicago, Illinois, Us

Sales evangelism and trainer of the Best Buy PC sales staff in the largest, and fastest computer selling market in the United States. Third party market vendor specializing in Microsoft Products. Responsibilities include training over 80 rotating sales staff members at 4 Best Buy stores in New York City, in addition to group demonstrations, group training seminars, and persistent market analysis. Primary products are Windows based computers, and Microsoft Office 2007 Suites.The high volume market I worked in sells millions of dollars in PC computers each week, and weekly six figure software attachments.

Bachelor Of Arts, Liberal Arts

High School Diploma, Production & Design