Lead Product Manager
Current
Jul 2021 - Present
AeroLeads people directory · profile
Brendan Henry Email & Phone Number
10+ years' success leading transformation of business initiatives into technology solutions
at
Humana
1 work email found
@collegeboard.org
3 phones found area 703 and 866
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
10+ years' success leading transformation of business initiatives into technology solutions
Location
Mount Pleasant, South Carolina, United States
Who is Brendan Henry? Overview
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Quick answer
Brendan Henry is listed as 10+ years' success leading transformation of business initiatives into technology solutions at Humana, based in Mount Pleasant, South Carolina, United States. AeroLeads shows a work email signal at collegeboard.org, phone signal with area code 703, 866, and a matched LinkedIn profile for Brendan Henry.
Brendan Henry previously worked as Lead Product Manager at Humana and Director of Workforce Systems at The College Board. Brendan Henry holds Bs, Integrated Science And Technology from James Madison University.
Company email context
Email format at Humana
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{first_initial}{last}@collegeboard.org
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Profile bio
About Brendan Henry
As a Director of IT, I am known for my expertise designing and managing IT services in global enterprise environments, leveraging business and technical acumen to generate solutions for complex issues. I specialize in championing strategic initiatives to deliver effective results, participating in critical decision-making processes while working proactively with cross-functional teams to drive competitive advantage. With a strategic mindset, I am committed to cultivating exceptional stakeholder relationships, meeting their needs and expectations at every step. As an experienced and goal-oriented professional, business owners know they can rely on my ability to provide exceptional service, resources, and methods to meet ever-changing objectives and ensure compliance with all regulatory requirements, based on my expertise in the following areas: Strategic & Tactical PlanningInfrastructure ManagementAgile MethodologiesProject/Program ManagementBusiness Process AutomationIT Management and Governance Engaging and collaborative, I am a trusted partner to C-level leadership, relied upon to identify and capitalize on opportunities for major savings and process improvements.
Listed skills include Active Directory, Networking, Management, Asterisk, and 32 others.
Current workplace
Brendan Henry's current company
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7 roles · 17 years
Brendan Henry work experience
A career timeline built from the work history available for this profile.
Director Of Workforce Systems
Driving the development and implementation of workforce automation solutions, I enhance IT services across a diverse set of systems, building and managing a cross-functional team. I facilitate Agile ceremonies, driving roadmap implementation and product timeframes.♦ Spearheaded design and implementation of automated onboarding/offboarding solution for provisioning and deprovisioning IT services across diverse systems; saved $100k+ in operational costs.♦ Directed design and roll out of custom ServiceNow application automating access approval workflows and tracking; retired legacy application that saved $60k annually in vendor support.♦ Led automation of employee processes, enabling self-service provisioning for requests for O365 licenses and features.♦ Provided operational support for the transition to Microsoft Teams, preparing call quality dashboards and outage escalations critical to work-at-home mandates caused by COVID pandemic.♦ Designed and implemented an external sharing solution, including security controls, allowing workforce collaboration with external partners.
Apr 2019 - Jul 2021
Senior Uc And Collaboration Engineer
I oversee all engineering and operations of voice communications and collaboration technology, including corporate telephony, the Call Center, and Microsoft Teams. ♦ Migrated on-premise Avaya Call Center onto Amazon Connect, saving $50k+/annually in support cost and providing highly reliable and fully featured service.♦ Built out custom reporting, scheduled reports, and holiday routing features to support Amazon Connect Call Center using AWS services including Firehose, Glue, and Quicksight,♦ Implemented Microsoft Teams Phone System using Direct Route to leverage existing SIP trunks, providing cost savings as well as superior softphone solution.♦ Redesigned telephony infrastructure by implementing centralized SIP trunks and decommissioning 20+ regional PRIs, saving organization $250k+/year in circuit costs.♦ Led process improvements to telephony handoff process with BPO Call Center partner, increasing reliability, reducing support, and saving $100k+ annually.
Mar 2017 - Apr 2019
Information Systems Manager
I led the global IT strategy for Communication Services supporting more than 2500 users across six countries, managing a seven-member global team. I coordinated IT integration of multiple acquisitions, consolidating IT services and closing legacy contracts, overseeing an annual $750k OPEX budget.♦ Prepared metrics and visualizations (Tableau) to quantify team's key performance indicators (KPIs).♦ Automated onboarding and termination procedures for multiple processes, significantly reducing operational overhead and increasing reliability.♦ Championed adoption of Zoom, migrating video conferencing from Cisco to Zoom, increasing adoption by 5x and installing 70+ Zoom Rooms globally.♦ Implemented Global PSTN Gateway Design with high availability and site redundancy utilizing SIP trunks, improving flexibility and saving 15% on monthly usage charges.
2013 - Feb 2017
Senior Information Systems Engineer
I delivered the complete IT Infrastructure at the newly acquired Portland office under tight time constraints. I led a major upgrades of the global telephony system to a virtualized environment saving costs, reducing hardware footprint, and improving resiliency.
2010 - 2013
~3 yrs
Information Systems Engineer
I led process improvements, designing highly redundant systems using Linux HA, and I implemented SIP Trunking and international DIDs that increased call backs by 50% while reducing spend.
May 2009 - 2010
Support Engineer
Responsible for Corporate IT support for over 400 users. Designed and implemented a new Call Center Solution using open source Asterisk saving costs and delivering new features.
May 2008 - 2010
1 education record
Brendan Henry education
-
James Madison University
FAQ
Frequently asked questions about Brendan Henry
Quick answers generated from the profile data available on this page.
What company does Brendan Henry work for?
Brendan Henry works for Humana.
What is Brendan Henry's role at Humana?
Brendan Henry is listed as 10+ years' success leading transformation of business initiatives into technology solutions at Humana.
What is Brendan Henry's email address?
AeroLeads has found 1 work email signal at @collegeboard.org for Brendan Henry at Humana.
What is Brendan Henry's phone number?
AeroLeads has found 3 phone signal(s) with area code 703, 866 for Brendan Henry at Humana.
Where is Brendan Henry based?
Brendan Henry is based in Mount Pleasant, South Carolina, United States while working with Humana.
What companies has Brendan Henry worked for?
Brendan Henry has worked for Humana, The College Board, and Cvent.
How can I contact Brendan Henry?
You can use AeroLeads to view verified contact signals for Brendan Henry at Humana, including work email, phone, and LinkedIn data when available.
What schools did Brendan Henry attend?
Brendan Henry holds Bs, Integrated Science And Technology from James Madison University.
What skills is Brendan Henry known for?
Brendan Henry is listed with skills including Active Directory, Networking, Management, Asterisk, Telephony, Virtualization, Cloud Computing, and Cisco Call Manager.
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