Brendan Woods Email & Phone Number

United States

Austin, Texas Metropolitan Area

Supporting Commercial segments at SHI. Cisco Gold Partner - executing successful campaigns and sales initiatives and developing strong relationships, enabling sellers to increase Cisco revenue & market share.

Austin, Texas, United States

Kyndryl is a Fortune 500 global technology services company that was formed as a spin-off from IBM's Managed Infrastructure Services unit. Operating in 63 countries with 90k employees, the company’s service portfolio includes cloud services, data and AI, applications, data centers, networking, and security services. * Tapped to hire and lead a global team.

* Certified Scrum Product Owner of 3 SaaS enterprise streaming products through IBM to Kyndryl TSA (transition service agreement). Managed product backlogs, vision & strategy, and led stakeholder engagement. * Created testing environment (sandbox) tenant for SaaS streaming tool, assigned 25 beta testers and conducted user acceptance testing (UAT) for 2.

IBM is a multinational technology and consulting company, listed in the Fortune 500. It operates in more than 170 countries with over 280,000 employees. The company provides services in cloud computing, artificial intelligence, data analytics, consulting, and blockchain.* Technical focal for IBM Watson Media, a SaaS video streaming product. Member of a.

Austin, Texas Metropolitan Area

During the transition to work-from-home in 2020, was assigned to be a part of a pilot program, responsible for mentoring & coaching Apple technical experts as they adjusted to an expedited shift to at-home technical troubleshooting.* Responsible for training, mentoring, coaching 60 technical specialists, including but not limited to: shadowing, monitoring.

Combined extensive functional troubleshooting skills with an ability to inspire excitement around ownership (sales opportunities) across the Apple ecosystem—with a focus on iPhone. Educate, mentor, and improve the knowledge of our Technical Specialists* Combined extensive functional troubleshooting skills with an ability to inspire excitement around.

Staten Island, New York, United States

Evaluated, isolated, & resolved software & hardware problems across the Apple ecosystem - Identified areas of opportunity for customer experience & presented them to my team leads, resulting in driving down customer wait times- Obsessed over the customer experience, always being at the top of our stores Net Promoter results, Q to Q NPS scores of 85%.

At Vector Marketing Staten Island, my key focus was relationship building. I was a mentor for new employees, bringing them on my appointments and sharing my knowledge with them on how to effectively listen and become a problem solver for any customer.

As a camera operator for Avenue 5 Films NYC, I was responsible for executing professional level shots while balancing audio related work simultaneously. I mainly worked with Canon gear such as DSLR's as well as Canon Cinema level cameras.