Brendan Woods Email & Phone Number

United States

Austin, Texas Metropolitan Area

Supporting Commercial segments at SHI. Cisco Gold Partner - executing successful campaigns and sales initiatives and developing strong relationships, enabling sellers to increase Cisco revenue & market share.

Austin, Texas, United States

Kyndryl is a Fortune 500 global technology services company that was formed as a spin-off from IBM's Managed Infrastructure Services unit. Operating in 63 countries with 90k employees, the company’s service portfolio includes cloud services, data and AI, applications, data centers, networking, and security services. * Tapped to hire and lead a global team of 4 employees. Responsible for development and implementation of hybrid work hardware strategy. Worked cross functionally across 6 aspects of the program: budget management, procurement, ordering, integration, installation, enablement.* Simplified teleconferencing equipment portfolio by defining 4 purpose-built meeting room kits designed for the most common room personas. * Secured program budget of $1.3M by articulating technological requirements, business goals and strategic vision of the CIO to executive audiences and IT business decision makers. * Coordinated with cross functional groups, managed an end-to-end deployment program of teleconferencing equipment, owning portfolio of 250+ video endpoints across 12 global locations.* Delivered cost savings of $15k with the reduction of 200+ unnecessary SaaS licenses. * Supported in defining customer journey for an 8 week pilot program consisting of 4 modernization lifecycle parts.

* Certified Scrum Product Owner of 3 SaaS enterprise streaming products through IBM to Kyndryl TSA (transition service agreement). Managed product backlogs, vision & strategy, and led stakeholder engagement. * Created testing environment (sandbox) tenant for SaaS streaming tool, assigned 25 beta testers and conducted user acceptance testing (UAT) for 2 features. * Migrated 1,500 users and 1 TB of media to a modern cloud video SaaS tool over a period of 90 days, achieving 100% user data retention.* Supported product roadmap for enablement of AI assistant within video conferencing platform, leading to release of GA (general availability) to 90k end users.* Supported product backlog and development teams, assessing user stories, and feature value in tools such as Jira, Microsoft DevOps, Microsoft Project.

IBM is a multinational technology and consulting company, listed in the Fortune 500. It operates in more than 170 countries with over 280,000 employees. The company provides services in cloud computing, artificial intelligence, data analytics, consulting, and blockchain.* Technical focal for IBM Watson Media, a SaaS video streaming product. Member of a business unit that would spin-off into Kyndryl in September 2021. * Created end user internal documentation FAQ’s & best practice articles with a global reach. * Led training sessions for 5 global corporate communications teams, partnered with engineers, and supported production of 10 internally facing streaming events.

Austin, Texas Metropolitan Area

During the transition to work-from-home in 2020, was assigned to be a part of a pilot program, responsible for mentoring & coaching Apple technical experts as they adjusted to an expedited shift to at-home technical troubleshooting.* Responsible for training, mentoring, coaching 60 technical specialists, including but not limited to: shadowing, monitoring NPS (net promoter score) trends, and providing specific and actionable feedback. * Coached 20 individual team members on a “one-to-many” approach that would increase the average number of customers supported by 15%. * Created and implemented engaging technical training materials, resulting in mentees holding an average customer Net Promoter Score above 90% throughout my assignment.

Combined extensive functional troubleshooting skills with an ability to inspire excitement around ownership (sales opportunities) across the Apple ecosystem—with a focus on iPhone. Educate, mentor, and improve the knowledge of our Technical Specialists* Combined extensive functional troubleshooting skills with an ability to inspire excitement around ownership (sales opportunities) across the Apple ecosystem—with a focus on iPhone. Educated, mentored, and improved the knowledge of our Technical Specialists. * Supported the entry of qualified leads into Apple CRM software and ensured the successful customer journey for SMB’s (small and medium-sized business) in obtaining Apple hardware and services in HaaS fashion (hardware as a service). * Coached 25 mentees on understanding qualified business leads based on problem, opportunity, practical steps, and promise (POPP). * Championed the “iPhone for everyone” initiative by leading my store in hardware sales with a conversion rate of repair to sale of 92% YoY. * Led the team in services sales with a 98% Applecare+ attachment rate to products across the ecosystem.

Staten Island, New York, United States

Evaluated, isolated, & resolved software & hardware problems across the Apple ecosystem - Identified areas of opportunity for customer experience & presented them to my team leads, resulting in driving down customer wait times- Obsessed over the customer experience, always being at the top of our stores Net Promoter results, Q to Q NPS scores of 85% - Recognized amongst my team as a leader / mentor - facilitating hiring events and staying in close contact with our leaders responsible for development

At Vector Marketing Staten Island, my key focus was relationship building. I was a mentor for new employees, bringing them on my appointments and sharing my knowledge with them on how to effectively listen and become a problem solver for any customer.

As a camera operator for Avenue 5 Films NYC, I was responsible for executing professional level shots while balancing audio related work simultaneously. I mainly worked with Canon gear such as DSLR's as well as Canon Cinema level cameras.