Brendan Willis Email & Phone Number

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Responsible for the planning, marketing, operations, and lease-up of Kane Realty Corp's multi-family & mixed-use new developments

Raleigh-Durham, North Carolina Area

Greater Los Angeles Area

Multi-site Community Director over 301 Class A+ apartments between 2 luxury, high-rise properties in downtown Los Angeles and Beverly Grove.Developed & coached on-site team resulting in 4 associate promotionsCommunity Director Advisory Committee (CDAC) - Group of Sr CDs that meet monthly to discuss, evaluate, and implement new initiatives for associate promotion & retention, revenue growth, & operational excellence

Greater Los Angeles Area

Stabilized LA's newest lease-up luxury community in just 8 months with top of market rents.

Greater Los Angeles Area

Arlington, Va

Multi-Family, Luxury High-rise Residential Community• Responsible for 383 units, serving 800+ residents and 5,000sqft retail component• Manage $10 million budget, exceeding 2015 & 2016 revenue, expense, and NOI goals • Responsible for the full operations, performance, and training of Leasing Office, Concierge, and Maintenance staff• Developed & coached on-site team resulting in promotions of 4 associates between 2016 and 2017• Exceeded 2015 & 2016 Net-Promoter-Score goals (measurement of customer service)• Experience with minor renovation & remodeling projects; oversee community CapEx projects

Residence Inn Arlington-Ballston, Va

•183 room Extended-stay Hotel, managed by Donohoe Hospitality•Responsible for the full operations, performance, and training of the Front Office, Housekeeping, and F&B departments, a total of 40+ employees•Maintained rank of #1 hotel out of 52 Arlington, VA hotels on TripAdvisor in 2014 & 2015 •Developed & coached on-site team resulting in 4 associate promotions•Exceeded 2014 and 2015 GSI (Guest Satisfaction Index) goals, successful passing of 2014 and 2015 QA audit•Assisted GM with $12 million budget preparation, revenue and pricing strategy, and plans to meet GOP each month•Responsible for analyzing & resolving guest/hotel challenges to ensure & maximize guest satisfaction•Create and implement continued training for hotel staff to ensure consistency•Lead the Residence Inn team with daily huddles to inform, motivate, and recognize associates•Responsible for cost control, payroll, scheduling, supply ordering, brand loyalty & recognition, and associate retention•Create and maintain a fun and enjoyable work environment to ensure outstanding service is delivered from our team

Westin Washington Dc City Center

• 406 room, 4-Star Full-Service Hotel, managed by Interstate Hotels & Resorts • Experience with $20M full renovation of hotel• Responsible for the full operations, performance, & training of the Front Office including Front Desk Managers & Supervisors, Front Desk Agents, Bellman, Doorman, Concierge, Valet, and Night Auditors, a total of 45 associates• Developed & coached Front Office team resulting in 2 associate promotions• Successful passing of 2013 LRA audit and achieved 2013 GEI goal, and SPG enrollment goal

Sheraton Myrtle Beach Convention Center Hotel, Sc

• 400 room, 4-Star Full-Service Hotel, managed by Interstate Hotels & Resorts • Responsible for the full operations, performance, & training of the Front Office including Front Desk Managers & Supervisors, Front Desk Agents, Bellman, Valet, and Night Auditors, a total of 30 associates• Developed & coached Front Office team resulting in 7 associate promotions over 3 years• Responsible for the training of Front Office Associates to prepare for our successful passing of the 2010, 2011, & 2012 LRA audit • Exceeded our 2010, 2011, & 2012 Front Office GEI (Guest Expectation Index) goal and SPG Enrollment Goal• Starwood Preferred Guest Hotel Champion – main point of contact between SPG and the hotel for SPG news & development, training, goals, and performance• Responsible for controlling costs, payroll, scheduling, supply ordering, brand loyalty & recognition, and associate retention

Sheraton Fishermans Wharf, San Francisco, Ca

• 527 room, 4-Star Full-Service Hotel, managed by Interstate Hotels & Resorts• Sent out to San Francisco Sheraton Fisherman's Wharf as acting FOM while new Front Office management team was being hired & trained• Responsible for the full operations, performance, scheduling, payroll auditing, and union compliance of the Front Office including Guest Service Agents, PBX operators, Bellmen, & Doormen, a total of over 40 associates

Sheraton Myrtle Beach Convention Center Hotel, Sc

• 400 room, 4-Star Hotel, managed by Interstate Hotels & Resorts• Monitored the cleaning & performance of over 30 housekeeping associates including room attendants, housemen, & laundry• Supervised the front office operations and staff, including front desk agents, bellmen, PBX operators, & doormen

Bachelor Of Science (B.S.), Resort & Tourism Management

Activities and Societies: Sigma Phi Epsilon Fraternity, SC Epsilon Chapter Coastal Carolina- Achieved Dean’s List every semester.

Associate Of Arts (Aa), General Studies

Activities and Societies: James W. Rouse Scholars Program, Phi Theta Kappa Honor Society, Hospitality ClubThe nationally-acclaimed James.