Brendan Mcleer Email & Phone Number

Drogheda, Louth, Ireland

Dundalk, Ireland

Responsible for 3rd Party Vendor team to resolve, & if necessary, escalate issues on 3rd party vendor products (Broadpeak, Ates, Edgeware, Verimatrix, Dell).

Dundalk, Co. Louth, Ireland

2nd line escalation support of Axiom, Mobix, and Adrenalin VoD (Video on Demand) platform software and hardware. Support provided via email, phone & remote desktop for customers such as Liberty Global, Virgin Media, UPC, Eir, Net Brasil.Application support & Window Server OS, SQL, Cassandra, VM Ware, AWS environments.

Dundalk, Co. Louth, Ireland

Front line support of Axiom, Mobix, and Adrenalin VoD (Video on Demand) platform software and hardware. Support provided via email, phone & remote desktop, for mainly UK & Irish based customers, Virgin Media, BBC, Eir.

Drogheda & Dundalk, Co. Louth, Ireland.

Trainer in evening courses in Comptia A+ Computer Technician, PC Maintenance, Microsoft MTA Windows OS Essential & BTEC Computer Systems courses.

Blanchardstown, Dublin, Ireland

Monitoring customer equipment & environmental conditions in the Data Centre. Offering hands & eyes support for customers over email & telephone

I delivered a range of full time IT courses; CompTIA A+ Computer Technician, FETAC Level 5 computer hardware, software, networking & internet.

A member of the Operations Management Team reporting to the COO. Manager of technical team of 8 people of team providing daily service & support of high turnover PC & notebook production lines (capacity 800 a day) including building & maintenance of multi-language Windows OS images & RIS network deployment, R&D, integration of updated hardware, OS updates.

IT management & support of Windows servers, network, email, internet, business management software, and phones for the manufacturing floor, administration staff and customer service call centre representatives (100+ users). This included hands on trouble shooting & problem solving, maintenance of user accounts & Server housekeeping.Hands on IT support of.

iQon Technologies (formerly Romak Computers CHS)Responsible for technical support of production lines & production of PCs (capacity 100 PCs per day) and also the facilities technical infrastructure. Management & organisation of daily PC production. Managed the complete diagnostic cycle of PCs. Responsible for final QC of product to be shipped.Resolved.

iQon Technologies (formerly Romak Computers CHS)Supervisor of 7 production staff. Resolved escalated tech support calls. Responsible for production of PCs (capacity 40 PCs per day). Co-developed quality system with control procedures resulting in the company being awarded ISO 9001.

iQon Technologies (formerly Romak Computers CHS)1st technical employee of new start-up company. Assemble & test PCs.Handled tech support calls from customers.

Evening class Instructor of “CompTIA A+” Computer Technician course to a class of mature students.

Edgeware Associate

Edgeware Associate Certificate

Certificate In Further Education & Training, Award Type And Nfq Level: Certificate Level 7

Certification for trainers to deliver courses up to QQI (FETAC) level 6

Trainer The Trainer, Fetac Level 6

Activities and Societies: FETAC Level 6, National Register of Trainers.

" A+ " Computer Technician, Comptia A+ Certified Professional

Iso 9001 Auditor

City & Guilds - Welding

Mechanical Engineering