LivePerson makes life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. Our customers use conversational commerce on a variety of digital messaging channels including SMS, Facebook Messenger, Apple Business Chat, and WhatsApp along with messaging on your brand's website or mobile app• 2020 President's Club Winner• Responsible for sales of LivePerson’s AI-Powered Conversational Commerce SaaS Platform and Services• Lead and work with a team of four CSMs to retain and expand revenue within assigned accounts• Find and closed 15 “new logos”Mixture of large and enterprise level accounts across multiple verticals including FinServ, Technology, etc.• Closed over $1 Million in net new recurring revenue in the first year* Secured the first contract for an early adopter on our bot building platform 
* Increased the use of automation and implementation services within account set by over 50% in 2019

• Rehired specifically to revive a failing sales division and restore customer confidence across the territory• Six months after returning, increased revenue by over 50% and sales head count by 45%• Restored the sales culture by ardently adhering to proven sales methods and assiduously focusing on solution-based selling in a highlycompetitive learning services market• Supervise the day-to-day operations of sales representatives and operational staff in locations throughout NY, NJ & PA and DE• Manage the full P&L for each location

• Led the restructuring of the sales division to position the organization for a successful sale to a private investor group• Increased global sales by over 30% year over year through the implementation of an Enterprise Sales Model focused on multinational financial institutions, foreign governments and universities • Designed, created, developed and implemented a consumer sales model for newly launched designations that added over $500,000 in new revenue for 2017 • Individually contributed to the organization’s success by personally finding and closing business in strategic major accounts adding 25% in revenue to the enterprise sales division for 2017• Created over $10MM in net new opportunities focusing on untapped accounts • Introduced social and strategic selling methods for the sales force to practice • Hired, trained and led a team of Enterprise Learning Solution Directors and Business to Consumer Sales Representatives• Created and cultivated a cohesive strategy and culture• Met and exceeded sales, revenue and profit targets

• Revised the tactical and strategic sales approach resulting in an average sales increase of 15% across all regions year-over-year• Achieved 100% of sales manpower fill across all regions utilizing several different recruitment strategies • Created a new framework of social selling that was adopted company wide• Supervised the day-to-day operations of sales managers, sales representatives and operational staff in locations throughout NJ, PA and DE• Effectively managed the full P&L for each location• Exceeded revenue and profit targets• Recruited, hired, trained, mentored and coached

• Displaced over $500k in competitor’s hardware and software per annum on average• Sold end-to-end document workflow solutions (hardware and software) to help customers streamline their processes• Flourished in a cross-functional and complex selling environment by engaging the appropriate resources at the proper milestones• Initiated and managed the full cycle of the sales process• Focused on Fortune 500 accounts• Excelled in a hunter role closing net new business• Completed training on the Challenger Sales model

• Targeted and hired to inject new life into a flat sales organization by creating a new team of high impact producers• Recruited, hired, trained and coached a team of eight Solution Sales representatives within 6 months• Elevated the newly created team to account for over 60% of the company’s revenue within the first year• Reduced Solution Sales representative turnover by two thirds• Worked with the President and Vice President to define the company’s tactical and strategic initiatives • Negotiated and closed large contracts on behalf of the sales organization • Devised sales plans for Corporate Sales and the Individual Education market

• Revised sales representative compensation plan to incentivize the company’s focus on driving new business• Created and developed a vertical market strategy to align with the company’s go-to-market strategy and offer a better customer experience• Managed corporate sales force • Recruited and trained new sales and operations personnel• Set company goals and individual rep goals• Devised sales plan for Corporate and Retail locations• Administered SalesLogix CRM tool

• Increased account base by prospecting new business – added a $300k+ new customer order • Attended Century Club in 2002 – This was done in the first full year of selling by attaining 125% of an $850,000 annual budget• Left the position at 93% of quota for the year with 3 months left in 2004• Managed a portfolio of current customers• Completed Miller Heiman training

Area Sales Manager • Ranked in the top 10 in 1999 as an Area Sales Manager• Hired, trained, and managed the day-to-day activities of new sales representatives as well as developed and motivated current sales representatives• Developed territories by adding new accounts as well as overseeing current customer needs• Met corporate assigned quotes and manpower fillsAccount Manager • Ranked in the top 10 in 1998 as an Account manager• Retained and expanded a portfolio of accounts acquired as a CSS representative• Reduced customer turnover - - had a 95% customer retention rate compared to the national average of 65%Sales Specialist • Ranked in the top 10 in 1997 as a Copier Sales Specialist • Acquired new customers through cold calling, teleprospecting and mass mailings • Focused on small to mid-size companies• Maintained and developed current accounts