I have 36 years experience within the IT industry including 16 years management experience within the ANZ bank managing customer service expectations. These roles include:• Mainframe computer operations & global networks, (37 staff – Budget $3.5m)• A technical call centre (ATM & EFTPOS support), (3 managers, 100 staff – Budget $33m)• Cards application support (5 staff – Budget included above)• Print & Bulk mail (47 staff - $5.3m)I also have 4 years IT management experience working for the Coles Group as a Business Engagement/Project Delivery manager. In this role I was responsible for day to day operation & support of business processes and IT systems solutions for internal clients.I have also worked as a contractor performing several IT projects, the most recent being an IT Infrastructure transition project for Victorian State Government, relocating Major Projects Victoria from Department of Transport to Department of Innovation, Industry & Regional Development. All of these roles have required me to be the primary point of contact for system availability and change management issues. I was also required to implement strategies, change initiatives, problem manage, restructure and re-engineer work practices, manage project delivery, negotiate, establish and maintain productive working relationships. End to end service management is a key responsibility in all these roles, a responsibility I have successfully fulfilled. I have a track record of building strong relationships with clients and stakeholders and of introducing efficiencies into the workplace to improve on customer service.As well as having strong people management skills I’m passionate about customer service. I am also highly skilled in working within a team environment to accomplish tasks and manage outcomes.Specialties: Strong people management skills and the ability to deliver projects on time & on budget.