Brendan Mooney Email & Phone Number

Melbourne, Vic, Au

40 - 42 Montefiore St Fairfield

Keycorp’s range of payment products covers POS, mobile and Internet-based terminals for completing transactions using swipe cards and contactless cards.

Background:Project Compass was implemented by Yarra Valley Water to implement a new billing system.Objective:To provide COMPASS - Program Management Office with administrative and management support.ResponsibilitiesAdministration, Logistics, Financial, Contract management & Record/Document management

Infrastructure TransitionIn this role I was responsible for transitioning the Desktop, Network & Server's of Major Projects Victoria (MPV) from Department of Transport into Department of Innovation, Industry & Regional Development (DIIRD). Operational responsibilities included: Program / Project ManagementInvolvement in requirements analysis and workshopsManagement of a multi-disciplined team across Government Departments including IT specialists and contractorsManagement of project budget and financial forecastingVendor management and Contract negotiationsProject ScopeBuild and configure a Windows Server Application MigrationData MigrationBuild the new switch infrastructureBuild & Load SOE on Desktop/LaptopLotus Notes migration.Major Accomplishments:Established, managed and fostered client relationships and partnershipsPresentations and delivery of project status to clients, vendors & Executive Management. Results: Following detailed analysis it was apparent that we had a functional gap between the two departments which would have compromised Major Projects Victoria. A Roadmap strategy which outlined a timeline & activities to complete over the next four months was accepted along with my recommendation to suspend the transition until this was achieved.

In this role I was responsible for day to day operational IT management & support for business processes & systems solutions, providing end to end service management, business systems implementation & support for all smaller IT initiatives & service requests. Primary Function: Work with the assigned client (i.e. brand or retail support area) on a day-to-day basis to assist in the identification, delivery & implementation of IT services (i.e. end to end IT service delivery) for the assigned process/applications areas. Ensure a productive working relationship between IT & the client.Under the direction of the Business Systems Manager, act as the primary focal point between the brand/retail support area to provide IT services for the assigned clients process/application areas, managing all initiatives under $300,000 - identifying & having allocated appropriately skilled IT resources.On behalf of the client, manage the IT budget & perform the business project manager role for smaller IT initiatives & service requests, ensuring appropriate signoffs are made from the clients sponsor.Ensure initiatives are aligned to client business and strategies.

Return to Sender project 2004In this role I was responsible for a project involving the effective analysis of the volume & cost of non-delivered mail across all business units. Results: The problems and causes were identified. I prepared and presented a proposal and the business case including the solutions to resolve the problem. The proposal was approved without any amendments and included in the 2004 - 2005 programme of work (IT). Once fully implemented, the IT changes were expected to realise up to $5 million in potentially un recovered revenue. As a remedial step, I formed a dedicated work team of four staff who took ownership of all, non-delivered mail. In addition to collating statistics this team found customers who had changed address, updated the billing database and on forwarded (unpaid) invoices.After three months the work team identified (over) 9,000 missing customers and recovered $1.3 million.

Responsible for investigating, cost feasibility analysis, preparing recommendations, and implementation of various projects and improvements to meet world “best practice” and cost reduction targets. The projects involved negotiating and arranging schedules, priorities and deliverables with internal business units, contractors, suppliers, internal and external clients (Price Waterhouse Coopers, Australia Post, Go Mail). As part of the “Postage” project team I focussed on CBD mail, Return to Sender mail, National courier delivery, Checkbook rationalisation and re sizing.Results: The project realised $550,000 in the first year. My initiative to reconcile the postage contracts versus actual charges recovered a further $96,000.

In this role, I was responsible for the national customer services support department operations of the ANZ Bank with a budget of $5.6 Million and a workforce of 47. Duties included:· Manage the Print Systems & Bulk Mailing departments through effective staff management. This includes staff performance management against KPI’s, targets, policies, objectives and HR issues.· Ensure all application based documents were prepared and delivered in accordance with business unit Service Level Agreements. (This represented a total volume of 70 million envelopes per annum, which comprised 80% of the total volume of (ANZ) envelopes lodged with Australia Post each year).· Develop collaborative work relationship with vendors & suppliers. These included Australia Post, Spicer’s, Xerox, inTelmail & Leigh Mardon.· Prepare reports & operational budgets.· Manage Change and process improvements.· Ensure that the Print room, mailroom & Ware House complied with all OH&S requirements.

Accountable for the ANZ Banks ATM/EFTPOS network.Responsible for 3 managers & 100 shift workers.Budget of $33 million