• Management and coordination of digital projects from planning through to implementation• In-depth analysis of client sites to identify opportunities for improvement• Proposing digital solutions as part of continuous improvement• Dissemination of insights and analytics to allow for strategic and tactical decision-making• Sharing of industry knowledge and relaying best practice to clients• Website design, development, and ongoing maintenance

Responsible for managing development and enhancements to Ulster Bank websites including ulsterbank.com, ulsterbank.ie and ulsterbank.co.ukKey Responsibilities:• Manage overall coordination of digital projects from planning through to implementation• Proposing innovative digital solutions for new projects as part of continuous improvement• Recommending course of action regarding project issues/concerns, implementation of contingency plans, escalation of risks / issues• Engaging with stakeholders to define business requirements• Research of new digital technologies and supporting the digital platform• Staying abreast of current trends and best practices in marketing analysis and tools/techniques• Providing recommendations on improvement of marketing efficiencies and effectiveness• Dissemination of insights and analytics to allow for strategic and tactical decision making

During my time as a Business Analyst I supported the delivery of over ten large scale project implementations.Key Responsibilities:• Stakeholder engagement and management• Data analysis and business process analysis• Working with subject matter experts to evaluate problems and design potential solutions• Defining business requirements and support the sign-off of these by the business• Supporting the development of robust business cases• Supporting project plan to help ensure delivery to time, cost and quality• Identifying and evaluating project risks and issues• Recommending effective mitigation strategies and solutions• Designing and executing test scenarios and test scripts• Liaising with key stakeholders and participation in working groups and forums• Supporting the delivery of benefits as defined within the project scope• Producing robust and timely reporting• Providing support where needed across different and inter-dependent work-streams/projects

Working in a retail environment taught me many valuable lessons. Having first hand experience of working with customers at the front line gave me valuable insight into sales techniques and people management skills.Key Responsibilities:• Driving Sales• Being a Champion for Customer Service• Answering questions and assisting with product selection, purchases and returns• Maintaining a clean, well organized and properly merchandised store at all times• Ensuring that all policies, procedures and controls are followed at all times• Ensuring that the sales team provide a friendly open and enthusiastic customer service both in person and on the phone.