Brendan Perrett Email & Phone Number

Canberra, Australian Capital Territory, Australia

Freelance consulting on web and ICT based projects, technology startups and business initialisation in both UK and Australia.From May 2017 – December 2017 consulted with Semafone UK to set up a satellite customer support unit in Australia. This involved greenfield establishment of an Australian business entity, premises and team. To achieve this I:• Sourced and engaged professional services – legal and accounting firms• Undertook a property search, chose premises, negotiated lease• Planned office layout, sourced contractors, negotiated work and managed fitout project• Sourced and managed office and company services – ICT, communications, utilities, cleaning services• Searched, sourced, interviewed and recruited Support Engineers.Hold a close relationship with Strategic Transformations (UK) on several projects covering digital transformation and security as well as being a UI/UX consultant on a major project at Delta Financial Systems, UK.Previously, provided an evaluation of ICT requirements at Downside School, Somerset, UK. Consulted on strategy, UI/UX and content for several digital startups in Australia and undertaken business development and ICT review projects for several companies such as Oxide Interactive and Plastimake.From March – October 2015 consulted with Carers ACT on a wide range of ICT projects including:• Review of ICT Function within the organisation• Developed ICT & Digital Strategy• CRM Development Project (Microsoft Dynamics, NAV)• Digital Telecommunications System (Microsoft Lync)• Developed costing model for CRM to be shared amongst National Carers network• Scoping for Web Portal project• Review of CACT websites• Contribution to NDIS proposal• DEX reporting requirements• Liaised and built relationships with 3rd party providers• Building relationships with National Carers network members

Canberra, Australian Capital Territory, Australia

Canberra, Australia

Director of Semafone Pty Ltd and Manager of the Australian contingent of the Semafone Customer Support Team. We support customers globally, maintaining and troubleshooting hardware (VMware ESXi, Oracle SBC, Cisco ISR, SIP, VoIP) and software (Semafone Cardprotect Voice+, Elastic, Linux).Responsible for providing support to Semafone customers, escalation of customer issues, managing the team, office and Australian entity.About Semafone;Semafone provides software to contact centres so they can take secure credit and debit card payments over the phone. Using Semafone’s patented payment method, card data is transmitted directly from the customer’s telephone keypad to the bank. This takes the contact centre out of scope of PCI DSS regulations, removing the threat of fraud and its associated reputational damage.Semafone has achieved the four leading security & payment accreditations: ISO 27001:2013, PA DSS certification for its payment solution, PCI-DSS Level 1 Service Provider and is a Visa level 1 merchant agent.Further information about Semafone is available at www.semafone.com.

Canberra, Australia

Canberra, Australia

Shepherds Bush

After MSE was purchased by Moneysupermarket in September 2012, it became my responsibility to ensure that the transition from a privately held company to being part of a corporate entity was a smooth one.During this time, I had to ensure smooth handover of Operational responsibilities in all areas, with particular attention to Web Servers, internal IT networks, HR, Accounting, Purchasing, Office Management and security. I managed the TUPE process on the MSE side and negotiated the final benefits package for MSE staff. The process went very satisfactorily and all staff were retained during the transition.After 10 years of service helping to build MoneySavingExpert.com in to the UK's biggest personal finance website, it's time for me to move on. I'm taking my family back home to Australia and a new adventure.

Shepherds Bush

I joined Martin in November 2003 to help grow and manage a small but burgeoning website of enthusiastic MoneySavers. Back then we had 30000 on the mailing list. By the end of 2012, it had grown to over 8 million subscribers and the website had monthly traffic of 13 million unique visitors.In the early days I had responsibility for everything that was not Editorial or Accounts Receivable. My responsibilities covered: Web Design/Development, Web Hosting, Email marketing, Commercial, Office Management, Recruiting, Health & Safety, Human Resources, Staff Management and Development, Community Management, Abuse/Legal issues et al. As MSE grew and consequentially the requirements for each department, I needed to recruit and develop our staff to fill those more senior roles. I'm proud to say that all of those early staff members still hold senior positions within the company.With those responsibilities filled, I became more focused on the Operations side of the company, specialising on the technical side (increasing web server requirements, mailing systems for multi-million per week sends) and protecting MSE and the users of our online community, both from virtual and legal threats. These included weathering a determined DDoS attack on the site, defending against continual hacking attempts and dealing with multiple legal challenges from companies trying to stop our users voicing their genuine negative experiences. Throughout, I developed and maintained strong relationships with both internal and external legal teams, the Metropolitan Police Central e-crime Unit (PCeU) and most major ISPs dealing with large emailing requirements.By the time purchase of the company was completed in September 2012, we had grown to 43 staff and MSE was turning over in excess of £15m

Central London

Tasked with re-building the IT infrastructure and expanding and managing the Post Production Team.

Soho, London

Recruited to rally and bring order to the IT department after previous management had failed. Responsible for all IT functions and maintaining an IT presence for 15 hours a day over three sites to cover the broadcast of the breakfast program Simply Money.

Fuller'S Wine - Old Brompton Road, London

Managed South Kensington store with up to three staff reporting. Responsible for stock control, ordering, cash control, client focused tastings.

Melbourne, Australia

Consulted for small businesses and private clients encompassing PC and communications support, networking, remote access and multi-site support. Customers included engineering and property valuation companies.

Bhp Research Laboratories - Melbourne

Multiple roles over the 9+ years working at Melbourne Research Laboratories – Metallography, Steel Casting and Rolling, Electron Microscopy, Tensile and Non-Destructive Testing, amongst others. Ran the Hot Torsion Laboratory before moving to the IT Department for a two year tenure.