Brendan Pugh

Brendan Pugh Email and Phone Number

Program Director | Customer Experience, Driving Digital Transformation @ Quincy Mutual Group
quincy, massachusetts, united states
About Brendan Pugh

I am a Consultant Director of Program Management at Putnam Investments, where I lead multi-year engagements for various clients, designing and delivering custom digital solutions that enhance the customer experience and the business value. With over 20 years of experience in client services, account strategy, and interactive technologies, I have a proven track record of managing complex projects that require the deployment of multiple technologies, such as CX/UX, enterprise search and SEO, and CMS implementations.I am adept at building and maintaining meaningful, trusting relationships with clients during and after project engagements, ensuring their satisfaction and loyalty. I have successfully managed key accounts such as Motorola, Philips, Northwestern Mutual, Kraft Foods, Kennedy Space Center, PwC, MassMutual, and Understood.org, among others. I am passionate about creating and delivering innovative and impactful digital solutions that leverage my expertise in customer experience, web and app development, and email marketing.

Brendan Pugh's Current Company Details
Quincy Mutual Group

Quincy Mutual Group

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Program Director | Customer Experience, Driving Digital Transformation
quincy, massachusetts, united states
Website:
quincymutual.com
Employees:
99
Brendan Pugh Work Experience Details
  • Quincy Mutual Group
    It Manager
    Quincy Mutual Group Jul 2024 - Present
    Quincy, Massachusetts, United States
  • Putnam Investments
    Consultant Director Program Management
    Putnam Investments Aug 2016 - Dec 2023
    Boston
    I led a multi-year engagement for Empower Retirement, designing the participant experience for 401k plans. I managed user experience and visual design teams for web and apps, coordinating activities among internal resources, vendors, stakeholders, and clients. Additionally, I participated in planning sessions to set priorities.At Putnam Investment, I managed a multi-year initiative to redesign advisor and investor account experiences. This involved overseeing a complete rebuild and… Show more I led a multi-year engagement for Empower Retirement, designing the participant experience for 401k plans. I managed user experience and visual design teams for web and apps, coordinating activities among internal resources, vendors, stakeholders, and clients. Additionally, I participated in planning sessions to set priorities.At Putnam Investment, I managed a multi-year initiative to redesign advisor and investor account experiences. This involved overseeing a complete rebuild and coordinating activities among internal resources, vendors, stakeholders, and customers. I actively mitigated risks to keep the user experience team on track.Furthermore, I managed multi-year email marketing campaigns for Putnam Investments Municipal funds, coordinating content creation, recipient lists, email planning, and reporting. The campaigns resulted in a significant increase in engagement and sales on Putnam.com. Show less
  • Agency Oasis Is Now Rightpoint
    Director Of Client Partnership
    Agency Oasis Is Now Rightpoint Nov 2014 - Jul 2016
    Boston, Ma
    As the Director of Client Partnership at Oasis, the primary responsibilities are to oversee all team initiatives and drive core agency objectives including business development, marketing, team management, recruitment and process improvements.In addition, the Director of Client Partnership is responsible for maintaining group profitability, strategic growth and collaborating with the Client Partners to ensure all account activities are focused on agency success and client satisfaction… Show more As the Director of Client Partnership at Oasis, the primary responsibilities are to oversee all team initiatives and drive core agency objectives including business development, marketing, team management, recruitment and process improvements.In addition, the Director of Client Partnership is responsible for maintaining group profitability, strategic growth and collaborating with the Client Partners to ensure all account activities are focused on agency success and client satisfaction. The Director of Client Partnership is also a key driver of developing strategic recommendations and serves as the relationship manager for key accounts. Show less
  • Agency Oasis
    Senior Client Partner
    Agency Oasis Apr 2011 - Nov 2014
    Boston, Ma
    Senior Client Partner with Oasis requires well developed project management, client partnering and leadership skills and has a proven track record managing multi-disciplinary teams delivering projects on time, on budget and to the client’s satisfaction.
  • Isobar
    Senior Program Manager / Account Manager
    Isobar May 2007 - Apr 2011
    Setting strategy and approach for design and execution of a web application for a global consumer electronics manufacturer to support the launch of a new product category. Manage client and account growth as well as a senior design and technology teams. Key asset in growing the relationship from $930K to $3.5M in under a year. Responsible for main communication channel for client interactions with the team and the larger agency. Managed other client projects ranging from innovative web-based… Show more Setting strategy and approach for design and execution of a web application for a global consumer electronics manufacturer to support the launch of a new product category. Manage client and account growth as well as a senior design and technology teams. Key asset in growing the relationship from $930K to $3.5M in under a year. Responsible for main communication channel for client interactions with the team and the larger agency. Managed other client projects ranging from innovative web-based applications to comprehensive web site redesigns and deployments. Led both client relationship and project execution for various clients in consumer electronics, financial services, B2B retail/ecommerce. Show less
  • Fast Search And Transfer
    Project Manager
    Fast Search And Transfer May 2005 - May 2007
    • Manage and lead multiple projects; assist sales team in closing business, working with client to develop business requirements, produce project plans and acceptance criteria, ensure timely completion, oversee project close out and transition to support team.• Manage resource allocations across all projects in the North East practice group; work with fellow project managers and practice manager to balance priorities of multiple projects against a limited resource pool.• Manage highly… Show more • Manage and lead multiple projects; assist sales team in closing business, working with client to develop business requirements, produce project plans and acceptance criteria, ensure timely completion, oversee project close out and transition to support team.• Manage resource allocations across all projects in the North East practice group; work with fellow project managers and practice manager to balance priorities of multiple projects against a limited resource pool.• Manage highly empowered, globally dispersed project teams comprised of employees, contractors, and customers.• Managing customers/projects/solutions of all budget ranges from $100K - $2M and timelines from one month to over one year in duration. Show less
  • Azura Media
    Project Manager/Senior Engineer
    Azura Media Nov 2003 - Apr 2005
    • Design and develop new features to main product OVENTO, a full functioning content mgt. application. Involved in all stages of a software development, from Design to QA and release.• Interact with clients to understand the needs and requests and make suitable modifications.• Manage multiple projects to from inception through timely and successful completion• Maintain internal infrastructure to support both in office staff as well as remote users
  • D&B
    Manager, Special Projects
    D&B Feb 1999 - Dec 2002
    • Manage interns and programming responsibilities of technical support and programming representatives• Provide consulting assistance to Sales force for Proofs and Customized deployments• Design and develop appropriate architecture in a RAD environment to best meet system requirements for the prototypes of Private Data Portals. Involvement in all stages of a software development life, from Design to QA and release
  • Choate, Hall, And Stewart
    It Help Desk Manager
    Choate, Hall, And Stewart Dec 1996 - Dec 1998

Brendan Pugh Skills

Account Management User Experience Team Management Project Management E Commerce Seo Online Advertising Management Social Media Online Marketing Digital Strategy Web Design Leadership Digital Marketing Cms Program Management Web Analytics Social Media Marketing Content Management Systems Search Engine Optimization Key Account Management Enterprise Search Interactive Marketing Information Architecture Customer Relationship Management Interactive Technologies Customer Relations

Frequently Asked Questions about Brendan Pugh

What company does Brendan Pugh work for?

Brendan Pugh works for Quincy Mutual Group

What is Brendan Pugh's role at the current company?

Brendan Pugh's current role is Program Director | Customer Experience, Driving Digital Transformation.

What is Brendan Pugh's email address?

Brendan Pugh's email address is br****@****epc.com

What is Brendan Pugh's direct phone number?

Brendan Pugh's direct phone number is +161730*****

What are some of Brendan Pugh's interests?

Brendan Pugh has interest in Children, Cooking, Electronics, Civil Rights And Social Action, Home Improvement, Education, Reading, Science And Technology, Music, Movies.

What skills is Brendan Pugh known for?

Brendan Pugh has skills like Account Management, User Experience, Team Management, Project Management, E Commerce, Seo, Online Advertising, Management, Social Media, Online Marketing, Digital Strategy, Web Design.

Who are Brendan Pugh's colleagues?

Brendan Pugh's colleagues are Emily Waitt, Todd Ledger, Louis Cicerone, Cpcu, Roxann Sheehan, Andrew Nersessian, Kelly Ouellette, Elizabeth (Mcelaney) Moore.

Not the Brendan Pugh you were looking for?

  • 9
    gmail.com, yahoo.com, agencyoasis.com, peoplepc.com, yahoo.com, yahoo.com, putnam.com, molecular.com, azuramedia.com
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