Brendan Saur Email & Phone Number

Greater Boston

- Continue my role and responsibilities as an account manager, with a larger client base and higher total cumulative CMRR.- Work closely with my account executives to manage and grow existing multi-rooftop dealer group business

Greater Boston

- Educate dealers on how to maximize the value of the CarGurus platform by leveraging tools, reports, and best practices to improve the overall level of client happiness and minimize customer churn- Take control of accounts, work with clients to follow-up on technical, billing, and content issues, and identify opportunities for growth and improved results- Advance cross-departmental collaboration (Support, Billing, Data Integrity, Product and Engineering) to convey key issues and promote new insights within the CarGurus organization

Greater Boston Area

- Provide a direct source of support for dealers using CarGurus, finding solutions to their problems and offering insight from experience- Analyze dealer's CarGurus accounts and pinpoint areas in which they can improve upon, increasing their search results page and vehicle description page views- Maximize dealers' success using CarGurus as a listing platform

With this promotion, I am increasingly responsible for site administrative duties and a larger amount of articles, reviews, and other content on a weekly basis. This promotion also entails a more active role in going out and test driving vehicles to review.- Share my thoughts and opinions as an automotive journalist- Write retrospective pieces on classic cars- Test drive and review new cars- Photograph vehicles for use in articles- Copyediting other contributors’ material to maintain quality control- Manage calendar of posts, ensuring a diverse range of content is published in timely fashion- Monitor comments

This promotion has given me the added responsibility of reviewing drafts and content published by other writers, amending any formatting, factual, or content issues. This position also entails a higher degree of collaboration and team work with the other editors. I communicate closely with my colleagues on a regular basis, providing my input and ideas for upcoming projects, as well as working together to address any site administrative issues.

- Contribute original articles on a semi-regular basis - Photograph vehicles for use in articles

Hanover, Ma

- Develop buyers by keeping good rapport with previous and new customers, suggesting trade-in opportunities and responding to inquiries via phone and email- Qualify buyers by understanding their interests and needs and matching those requirements and interests to the right model for the consumer- Close sales by overcoming objection(s), negotiation of pricing, and building value in product- Maintaining high customer satisfaction index (CSI)- Professional-level certification through Jaguar-Land Rover North America achieved 6/2019

Greater Boston Area

- Conduct customer needs assessment, perform demonstrations of suitable vehicles- Overcome customer objections to pricing by negotiating- Ensure that customers have an accurate and concise understanding of their vehicle’s operating features, warranty, and all necessary paperwork- Establish and maintain follow-up system, which encourages repeat business and referrals

Greater Boston Area

- Serve as ambassador for the MINI and BMW brands through auto shows and special events- Build brand awareness through South Shore MINI's social media accounts- Serve as a go-to resource and problem solver for clients

Greater Boston Area

- Manage and scan for client’s press coverage- Writing tasks and admin support as needed- Building media lists, editorial, and speaking calendars- Researching social media influencers; maintaining media influencer databases- Generate content for social media posts for clients- Manage/update social content calendars- Help in production and setup of media campaigns - Reach out to consumers through clients' social channels- Assist in research to help identify influencers and monitor existing relationships- Assist in research to fuel client or new business background- Keep a pulse on the digital landscape and disseminate relevant information to the team- Assist in data gathering to produce results reports- Compile daily news scans for clients

Hingham, Ma

Organize and perform in-store demonstrations of products and recipes based on personal expertise. Generate interest by creative product displays, attractive signage, and distribution of marketing materials. Sell products based on physical demonstration, charisma, and personal experience.

Hingham, Ma

Assist customers during the checkout process, perform all cash register functions, bag groceries, and work at customer service desk. Maintain attractive customer service displays and support the regional customer service vision. Provide courteous, friendly, and efficient customer service, building relationships that lead to customer loyalty and a positive company image.Working in customer service has really strengthened me. It's increased my threshold for stress, made me better at seeing things from others' perspectives, and I've gained a great respect for how vigorous people in the service industry work. I have been recognized by my immediate supervisors and by store leadership for outstanding customer service.

Bachelor Of Business Administration (Bba), Marketing, Cum Laude

Education record

Activities and Societies: Disney at UConn, CFO 2011-2012