Brendan Duffy Email & Phone Number

Chicago, IL, US

Beverly Hills, California, US

San Jose, CA, US

• Established and prioritized roadmap in order to achieve product goals and help users meet their objectives
• Documented user stories, specifications, and product features into detailed work in order to communicateacross teams and build mandatory requirements
• Conducted user interviews and market research to inform product vision and priorities
• Collaborated with sales, marketing, and support teams to launch products and equip internal and external users with enablement resources

Fort Worth, Texas, US

• Worked with Chief Product Officer to establish strategy and roadmap for two customer-facing product teams
• Created customer-facing and internal technical documentation and managed PRDs for engineering teams
• Gathered feedback from customers and conducted experiments in facilitation of the build-measure-learn loop
• Led with a data-driven approach and utilized product analytics to inform roadmap decisions and gauge success of features
• Received Employee of the Quarter in Q1 2022 for work contributed to Product team

San Francisco, California, US

Led team in executing KRs and meeting KPIs in support of company-level objectives. Managed team project scope and timeline.

San Francisco, California, US

San Francisco, California, US

Technical writing and knowledge base maintenance for an educational writing and grammar program. Answering questions from users about NoRedInk's edtech suite. Creating product education materials, such as videos, webinars, in-app tooltips, and implementation guides. Project managing team initiatives to support company goals.

San Francisco, California, US

Onboarding, support, education and troubleshooting for SaaS customers. Handling product and technical issues for a robust communications platform, owning communications and issues from initial contact until resolution. Worked directly with product and engineering teams to identify issues and streamline user feedback. Participated in project management.

Managed a team of small electronics repair technicians. Troubleshot hardware issues and communicated technical information to customers. Directly facilitated the hiring and training of 3 new employees, improving the processes in which onboarding and coaching are documented. Regularly participated in quality control testing and orders audits.

San Francisco, California, US

Held open Office Hours to assist driver-partners with onboarding and present solutions to encountered difficulties. Directly led a team of five Partner Support Representatives. Gave informational presentations at multiple locations to educate prospective partners about driving using Uber’s technology. Analyzed sets of data to detect inefficiencies and.

Elmhurst, Illinois, US

Trained new hires in distribution best practices using company strategic model. Coached employees to maintain quality levels of zero to one error per 9,000 units of work processed. Held regular meetings with management to update training procedure as operations changed. Executed distribution and order fulfillment duties as a staff member. Consistently met.

New York, NY, US

• Supervised and mentored associates to improve scorecard results by implementing Macy's M.A.G.I.C. Sales model
• Supported store manager in maintaining eight departments through display recovery, customer assistance, and merchandiselocation planning
• Provided wedding/gift registry services and entered clientele in a registry database to drive sales and enhance customerrewards

Greensburg, Pennsylvania, US

• Provided arts programming to under-served schools in the Pittsburgh community
• Led classes for 80 students ages six through thirteen
• Developed five original program models to connect history, culture and the arts
• Focused on techniques to foster self-expression and creative thinking

Bachelor Of Arts (B.A.), Theatre - Performance

Nanodegree, Front End Web Development

Edtech Product Management Bootcamp