Brenda Patterson Email & Phone Number

Design projects and manage a team of offshore and domestic Software Developers and Quality Assurance personnel. Monitor project risk and deviation of scope to identify potential problems and proactively develop solutions before there is any negative impact to timeline or budget. Utilize Waterfall and Iterative SDLC models based on project scope and complexities.Select Contributions✦ Direct the design and implementation of Microsoft.Net solutions that provide after-sales operations, product development, and business results for a VIP client in the financial industry. ✦ Conducted in-depth process flow analysis and submitted recommendations to improve business requirement communications across IT and Product Development teams.

Milwaukee, Wisconsin, Us

Responsible for planning and executing global cross-functional initiatives ranging from $500,000 to $5 million encompassing internal and external stakeholders. Utilized both waterfall and iterative SDLC (Software Design Life Cycle) models based on project scope and complexity. Collaborated with cross-functional executives to establish a global team vision and spearheaded efforts to embed effective project management disciplines. Select Contributions✦ Managed a team of global engineers to bring a Microsoft Windows Server platform into compliance without exposing the organization to risk. Result: Projected cost avoidance of $300,000.✦ Led external (offshore and domestic) software development teams in concurrent design and implementation of Microsoft.Net initiatives. Result: Provided after-sales management, engineering personnel, and end user with a comprehensive level of online visibility into their most valuable field assets. ✦ Brought technical and operational subject matter experts together (architects, database administrators, developers, business analysts, quality assurance, and 3rd party consultants) to resolve website performance challenges. Result: Improved performance by 80% over the course of four months.✦ Re-organized team to meet mandatory budgetary constraints. Result: Reduced budget by $200,000 while preserving the integrity of project resource needs. ✦ Issued RFP to procure third-party support and led external software development resources for application development. Result: Project completed 40% faster while remaining within budget.

Lancaster, Pa, Us

Managed a team of IT, Call Center, Operations, and Quality Assurance personnel. Directed the planning, organizing, and prioritizing of work efforts across cross-functional teams and external suppliers to implement major corporate and client-driven initiatives. Partnered with clients to document business requirements and execute project plans to meet expectations.✦ Led corporate-wide transformation of operational and technical processes within a $2M budget to meet security standards mandated by the payment card industry Result: Secured PCI DSS (Payment Card Industry Data Security Standard) Compliance status. ✦ Developed and trained 300+ internal staff in repeatable life cycle project management processes for new client implementation. Result: 20% reduction in project duration. ✦ Managed cross-functional team (IT system architect, application development, and operations) to develop custom order entry software (Microsoft.Net) and deliver three separate order entry systems (e-commerce, call center, and special order fulfillment) in a very short timeframe to support marketing channels for a Fortune 500 client. Result: Increased revenue by $500,000.✦ Led design team and installation of a new client call center to be serviced by the Jay Group. Result: Implemented new telecommunication infrastructure, 20 new customer service processes, and cutover of a 65-agent call center without interruption of service.✦ Directed relocation of three corporate facilities to a new campus. Result: Upgraded carrier networks, launched a call center of over 200 agents on behalf of 30 clients, and relocated 250 corporate employees while maintaining business continuity.

Directed recalls for a world leader in agricultural and construction equipment. Reported budgetary compliance to executive-level managers, recommended part distribution by region, and advocating for the highest level of customer satisfaction internally with Director and VP-level personnel. Implemented organization-wide process improvements while working with culturally diverse teams. Select Contributions✦ Led 200 recall campaigns and achieved timely launch of product recalls. Turned around prior problem of delayed recalls by developing and implementing effective process improvements. Result: Reduced cycle time by a minimum of two months.✦ Mapped existing processes and eliminated duplication of efforts to decrease cycle time and enhanced company image. Result: Reduced proposal processing time in half (from four days to two days). ✦ Replaced an antiquated manual procedure by introducing an electronic approval process and proposal template. Result: Decreased duration of approval process by three weeks. ✦ Negotiated standardization of 160 geographic regions into one global recall process. Result: Streamlined world-wide administration procedures.✦ Consulted with supplier, supplier recovery, engineering, service, purchasing, and quality personnel to identify source of product recall failure. Result: Recovered approximately 10% of recall budget

Managed co-located, cross-functional engineering product design team, project plan, and cost.Select Contributions✦ Orchestrated product release. Result: First release that stocked 100% of service parts at production time.✦ Reducing supplier pricing and improved manufacturing processes. Result: Lowered unit cost by 10%.

Master Of Business Administration (Mba), Business Administration, Management And Operations

Bachelor Of Arts (Ba), Sociology