Brenda Peugh, Csm®,Pmi-Acp®,Cal-E/T® Email & Phone Number

United States

Kansas City, Missouri, United States

Kansas City, Missouri, United States

Led geographically and demographically diverse 20+ member team from 3 countries and 7 cities. Supported, consulted and tested for 13 TPF shared-service development teams in dynamic and complex cross-functional ecosystem. *Hosted daily stand-up meetings and attended agile release planning sessions*Increased automated regression coverage from 64% to 85% of program base by focusing on scripts for high-traffic / high-risk functionality which prevented 24 medium and critical production support incidents.*Embraced and introduced test automation and agile concepts for 7 projects as teams unitedly began journey into new zTPF offering of APIs, fostering new working relationships, opportunities for growth, exposure to new tools and inclusion in scrum teams.*Stayed within budget and reduced operating / core spend by ensuring project priorities, team deliverables, timelines and expectations were clear. This required close monitoring of estimates / forecasts / hours charged for more than 190+ testing efforts, early engagement, deeper interlacing of QA into projects and transparent, open communication in order to overcome any resource or time constraints.*Rolled out quality effectiveness and QA operating model metrics across the division requiring detailed and accurate tracking of projects, consistency of open / closed defects across all 14 contributing teams, including QA, and collaboration / buy-in of 4 general managers. Scorecards and review meetings were established on a monthly basis.*Encouraged regular knowledge share, training and self-help across entire team, helping to build trust, confidence, accountability and friendships.*Recognized for 'go-to' role within 35-person Kansas City satellite office for organizing company, team and volunteer events to align with other 3 IT office locations.*Designed, created and rolled-out an on-boarding portal for individuals joining both the Deltamatic / TPF and QA teams, providing easy access to all tools and "how-to" documents.

Kansas City, Missouri, United States

Formed, led and mentored 2 new teams tasked with establishing new procedures and introducing new tooling to improve software implementation lifecycle.**Sought out, recruited and hired 2 knowledgeable individuals to form TPF test system support team which ultimately supported entire QA community, maintained health of 100+ TPF environments, partnered with and united 4 other support teams, established streamlined escalation procedures, tracked reported issues and defined best practices.**Organized and facilitated quarterly "Test System Summit" which brought together various test environment support teams, bolstering relationships, collecting / capturing community struggles, brainstorming areas of improvement and sharing knowledge about tools and functionality that could help teams resolve issues at first point of contact.**Sought out, recruited and hired 3 knowledgeable individuals to form new release management team which ultimately supported entire TPF community and brought consistency and governance to managing code loads to 5 primary test environments for over 200+ developers, 17K program segments and average of 15 implementation plans per day.**Managed $250K budget ear-marked for designing and creating centralized knowledge management wiki site for 15 TPF teams. This included tracking timelines, actual spend and progress, oversight and governance, best practice definition and support.**Renegotiated 3-year / $2M contract directly with 3rd-party owner of automated regression tool (RTF), saving $500K and increasing the number of weekly runs from 1 to 3.**Planned, implemented and hosted monthly "Lunch-ables" knowledge-share session based on feedback from surveys and ascertained during meetings, giving individuals from all levels of the organization an opportunity to share skills on functionality, new tools, new features, best practices and troubleshooting techniques.

Kansas City, Missouri, United States

Managed diverse team of developers, business analysts and quality test engineers supporting 2 main TPF environments - Worldspan GDS / Meridian Carriers and Delta Airlines. Maintained accountability for estimates, forecasts and actuals for 8 TPF developers, 3 BAs and 4 test engineers (both local and offshore) tasked with working on maintenance / production support, waterfall projects and newly introduced agile products and methodologies.**Expanded testing responsibilities of Deltamatic quality assurance team to include requirement testing of waterfall projects for 4 managers covering 26 functional areas. Designed, implemented and rolled-out detailed testing procedures and best practices.**Branded team by establishing designated SharePoint sites with knowledge documentation and scripting available to all to show “value add” by utilizing group emails / management features, creating and circulating monthly "quality" newsletter and naming the team "QT3 - Quality Testing Triage Tracking."**Assembled for the first time a skilled team (onshore and offshore) to build-out the first automated regression tool (RTF) for Deltamatic seeded with hundreds of scripts collected from entire IT organization over period of 3 years, resulting in 8K+ programs being activated.

Kansas City, Missouri, United States

Served as Senior Lead Developer on niche team of TPF developers primarily responsible for application / production support and maintenance (MPS) working closely with interlaced upstream / downstream internal teams and airline industry customers. Mentored and led team of onshore and offshore contractors to learn, document, execute and eventually take ownership of airline implementations which required detailed coordination with adjacent teams, airlines and industry partners.**Launched newly defined problem escalation procedures, protocols and tools for both internal and external customers (SITA, Delta Air Lines) which mended customer confidence by establishing consistent tracking, frequent engagement, robust reporting of budget spend, functional training and service-level accountability.**Utilized application support and problem management experience to redefine and document new, structured and very effective process for reporting, logging and tracking deficiencies and bugs by making use of tool features.**Oversaw health, accuracy and host-to-host messaging interfaces, as well as new development for complex TPFDF database which housed electronic tickets for over 150+ airlines.**Acquired 3 highly experienced test engineers to form first QA team for 13 managers across 100+ functional areas with focus on managing problem logs, handling regular review meetings, recreating reported problems and testing fixes / coding changes, which took the burden off of development teams / managers and allowed for consistent tracking, metrics and accountability.

Kansas City

Responsible for meeting Service Level Agreements in a 24x7 on-call environment where I used my strong analytical and troubleshooting skills to isolate the root cause of production problems.Used knowledge of assembler, Sabretalk and C++ to code fixes.Performed unit/quality testingLead a team of offshore programmers requiring off-hours meetingsMonitored group email inboxes and work backlogs,Provided customer training to alleviate unnecessary problem escalation.

Kansas City, Missouri, United States

Designed, developed and coordinated an Expert Certification Program which involved extensive collaboration with various internal departments.Mastered new functionality, often finding problems that needed to be addressed by programming staff, Created technical training documentation and materials for various departments within the company (e.g., quick reference guides, troubleshooting steps/techniques and other descriptive hand-outs).Responsible for creating class outlines, setting up classroom exercises and mock troubleshootingscenarios.Provided instruction for such departments as Customer Assistance Center (help desk) via a variety of training forums (e.g., one-on-one, group briefings, classroom) and training techniques.Go-to person for the Senior Assist Team

Kansas City, Missouri, United States

Handled inbound customer by applying analytical and troubleshooting skills to solve complex user problems.Preformed several special duties such as: review of online reference system and training manuals.Provided enhancement training (briefings) for the Customer Assistance Center.Trained Customer Assistance Center new-hires and created study materials for all subjects.