Brenda Ping Email & Phone Number

Manufacturer / Distributor of 18,000 SKUs of retail merchandising and archival storage supplies with 10 brand names.-Motivated, trained, mentored, and managed up to 22 direct reports.Increased Average Order Value (AOV).by 5% through agent cross-sell and up-sell training and motivation.-Eliminated personnel issues and TSR attrition within 2 months. -Managed EDI (electronic data interchange) for major account.-Created and wrote two electronic newsletters for customers, offering sales tips and featured products offerings.-Tripled in-booth sales at trade show with live presentation program.

-Inside sales representative for new customer accounts with an emphasis to drive increased penetration and sales over the Internet, email, and telephone.-Won contest for largest increase in printing sales.-Trained customers to use eCommerce site.

Privately held, manufacturer of 45,000 custom and stock marking devices, featuring Xstamper® rubber stamps.-Improved customer retention and satisfaction by training customer service department to build and retain long-term relationships with over 3,000 customers, including Office Depot, Staples, Price Costco, the US Postal Service, and the military.-Reduced costs, increased sales, and improved customer satisfaction by instituting and managing performance metrics for customer service department on a 5am to 5pm basis. -Increased customer orders by assisting customers with EDI, eCommerce ordering, and ASN (Advance Shipping Notification) shipping. -Reduced dropped calls and reduced customer on-hold times by intelligent scheduling of CSRs.-Created "personal touch" customer service by assigning two or more specific customer service representatives to each customer, and cross-trained representatives to work with all customers.-Streamlined customer service by training customer service representatives to handle all customer issues, including order processing, return authorizations, credits, shipping, order tracking, product information, catalog and sales collateral requests, store displays, and MSDS requests.-Reduced company shipping costs and improved customer satisfaction by leading a shipping team that reduced shipping costs by $32,000 annually.-Led multi-departmental Task Force on functionality, and simplification of company's eCommerce sites.

Medical laboratory specializing in genetic testing. -Designed new patient brochures and exhibit booth.-Regained lost client valued at $2mm annually.

-Coached inside sales team, motivating one representative to sell $1 million dollars/year.-Provided sales support and sales collateral for 51 outside sales representatives.-Produced and managed highly successful Chamber Mixer, Grand Opening (600+ attendees, 32 vendors), and District Sales Meetings (100+ attendees, 16 vendors).-Member, eCommerce Helpdesk for new ordering website.Mail Order Catalog Marketing Coordinator, Modern Service Office Supply (MSOS)-Produced 48-page catalog including product choice, layout, design, copywriting, and proofreading.-Company purchased by USOP.

Medical laboratory specializing in genetic testing.-Launched new test (triple marker screening) that increased sales by $2,000,000 per year through inside sales.-Inside Sales Representative-Won major client outside California worth $1,500,000 in sales per year.-Promoted to Marketing and Inside Sales Manager.

Masters; Mba, Business Administration

Still working on completion of the degree.

Bs, Education

Activities and Societies: Dance, Banevolks Folk Dance Group, 3 years