Brenda Quebec Email & Phone Number

Los Gatos, California

With impeccable attention to detail I edited and proofread trip itineraries and other documents in preparation of our annual brochure. I provided and delivered excellent customer service to potential clientele while maintaining strong rapport with existing clients. I handled our emergency phone on a weekly basis to handle any calls or emails for clients.

Melbourne, Australia

Triage incoming referrals and direct acutely unwell or at imminent risk to appropriate channel within one hour of admittance. Point of contact for all client-clinician correspondence resulting in timely response and quality patient care. Processed patient billing, invoicing, and Medicare bulk billing with 100% accuracy. Effectively coordinated meetings to.

Sydney, Australia

Maintained all patient appointments, personal calendar and responded to all patient correspondence within 24 hours. Reduced total amount of overdue patient invoices by 15% through direct calling. Transcribe various forms of medical reports in within short deadlines and confidentially transmit via appropriate channel. Implemented organizational and.

San Diego, California

Answered inbound calls within three rings and assisted customers with general park inquiries, ticket sales and special experiences packages. Resolved guest correspondence pertaining to admission ticket upgrades, replacement or park complaints within 14 day policy. Seasonal receptionist in main Administration Building during off season. Strong quarterly.

Wrightsville Beach, North Carolina

Guest registration including check-in, check out, walk-in and collecting all pertinent guest informationAssisted other departments in fulfilling guest requests to ensure 100% satisfactory stay. Complete handover before and after each shift with relieving GSRs to ensure smooth front desk operations. Fulfilled other Front Office positions (phone operations.

Yuma, Arizona

Managed a small team of eight employees that included scheduling, training, and implementing strategic customer service skills. Conducted front desk meetings discussing improvements, highlighting on overall performances, and team building strategies. Assistant to GM and active manager on duty in evenings/weekends. Invoice and billing. Assisted in quarterly.