As a Corporate Customer Care Specialist at Lennar, I thrive on exceeding expectations and building lasting relationships with homeowners and stakeholders. My bilingual skills, sales and real estate knowledge allow me to connect effectively with diverse customers and translate their concerns to the appropriate departments. I leverage my analytical background from engineering to analyze customer data to find trends and offer solutions that will help us enhance the Customer Experience.Previously, I honed my communication and problem-solving skills in both domestic and international sales, spearheading a market expansion strategy that resulted in a 200% increase in sales by effectively selecting distributors and implementing direct sales campaigns in key markets like Asia, Europe, and South America. I'm a passionate advocate for customer satisfaction and eager to leverage my diverse skillset to further improve our homeowner experience.