Brenda Salgado Email & Phone Number

Remote

Remote

Remote

Supported a short project within my main role at Kelly.

Greenfield, Indiana

Indianapolis, Indiana

Fishers, IN

• Responsible for leading, supervising and coach a staff of ten to fifteen customer service representatives, followed by reporting data to upper management.
• Reviewed calls for trends, ensuring CSR provided exceptional service and followed policies and procedures.
• Utilized Workforce Management tools to ensure schedule adherence of staff for daily phone coverage.
• Gathered individuals’ monthly productivity, QA scores, weaknesses, and strengths to present on one on ones.
• Developed process efficiencies to improve quality, moving my team's performance from 90% to 97%
• Assisted during interviews, verbal/written warnings, and terminations.

Fishers, IN

• Responsible for providing exceptional service to borrowers while following policies and procedures. Gained more responsibilities as I became a CSR II and then CSR III.
• Managed high call volume with tact and professionalism.
• Multitasked during inbound and outbound calls while also meeting daily call metrics.
• Built customer relationships by actively listening and recording concerns quickly, efficiently, and accurately.
• Trained new hires with system use and reporting to management with feedback.
• Oversaw call center floor of 10-15 agents when management was not available.Maintained a positive attitude on call center floor.

Indianapolis, Indiana Area

Greeted and interacted with clients in person as well as by telephone asking questions regarding tax preparation. Prepared marketing information and distributed it in areas nearby with tax professionals.*Seasonal*

Arlington Heights, IL

Lead and supervised K-5th-grade students in variety sizes with group activities. Communicated openly with parents by providing them with students’ progress. Planned monthly activities with staff and discussed new ideas.

Shaumburg, IL

Provided excellent customer service by greeting customers and helping them choose what best suited them. Trained new sales associates to maintain a high level of performance. Assisted management during recruitments outside of the store.

Mundelein, IL

Recorded players’ statistics during games then transferred data to Excel documents. Video recorded games to track team growth and build the best strategies for success. Organized and maintained players’ statistics and recorded games in files to be more proficient. Effectively communicated with team players, coaches, and game officials. Trained new managers.