Brenda Santiago

Brenda Santiago Email and Phone Number

Pharmacist/Medication Safety/ Board Certified Professional in Patient Safety-CPPS / MSHS-Health Care Quality @ Hospital Auxilio Mutuo
Brenda Santiago's Location
Puerto Rico, Puerto Rico
About Brenda Santiago

SUMMARY OF QUALIFICATIONSLicensed Pharmacist with over 19 years of experience within the Hospital, Community Pharmacy, Healthcare and Insurance Industry. Masters in Science in Health Services in Health Care Quality, Board Certified Professional in Patient Safety. Proficient in the management of PBM’s database query tools (Advance PCS, Caremark, Walgreen’s Health Initiatives and Medco Health) for the generation and analysis of pharmacy utilization data. Excellent supervisory skills. Experience in the management of different audit scenarios (Joint Commission, Internal Hospital mock surveys, medical groups, pharmacies and Health Insurance accounts). Computer literate. Bilingual in English and Spanish.Specialties: Medication Safety, patient safety, health care quality, performance improvement, administration, accreditation, compliance, customer relations, insurance, personnel, Familiar with different PBM's, Bilingual English and Spanish, Computer literate.

Brenda Santiago's Current Company Details
Hospital Auxilio Mutuo

Hospital Auxilio Mutuo

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Pharmacist/Medication Safety/ Board Certified Professional in Patient Safety-CPPS / MSHS-Health Care Quality
Brenda Santiago Work Experience Details
  • Hospital Auxilio Mutuo
    Clinical Pharmacy Supervisor
    Hospital Auxilio Mutuo Oct 2023 - Present
    Puerto Rico
  • Nova Southeastern University
    Clinical Affiliate Assistant Professor
    Nova Southeastern University Jul 2014 - Present
    Puerto Rico
    Medication Safety Advanced Pharmacy Experience Rotation for Pharmacy Students.
  • Hospitales Hima•San Pablo
    Quality And Medication Safety Pharmacy Coordinator/Medication Safety Officer
    Hospitales Hima•San Pablo Oct 2009 - Jul 2024
    Caguas, Puerto Rico
    Provide leadership role in formulating policy and instituting models that promote medication safety. Identify and facilitate medication safety improvement projects.Participate in strategic and tactical planning and analysis of organization-wide patient safety activities.Evaluate medication variances to identify potential systems improvementsPerform Root Cause Analyses and Failure Mode and Effects Analyses to identify opportunities for quality improvement.Identify best practices for medication safety and maintain a wide reporting system for Medication Errors, Adverse Drug Event/Reaction. Analyze current practices and formulate recommendations on a monthly basis to the Pharmacy and Therapeutics Committee. Facilitate process and system changes by working with pharmacy, nursing, medical staff, and other healthcare professionals to minimize potential for repeat occurrences.Review medication safety bulletins, alerts, or publications on a monthly basis and conduct an assessment of the medication management systems and process to where opportunities for improvement exist.Perform Mock Surveys to ensure compliance with Joint Commission Standard and National Patient Safety Goals.Leadership role in the Pharmacy and Therapeutic Committee and the Patient Safety Committee.Selected Accomplishment:Successful accreditation by the Joint Commission on March 2012 and December 2015 with positive feedback from surveyors.Development and implementation of a corporate computer system for the reporting of Medication Errors and Adverse Drug Reactions.Leadership role in the Medical Record Committee and implementation of ISMP guidelines for the development of standardized order sets. Implementation of process for the development of orders sets and protocols in compliance with the new standard of the Joint Commission (MM.04.01.01 EP15).Development and implementation of a Medication Safety Rotation for Pharmacy students.
  • Hospitales Hima•San Pablo
    Staff Pharmacist
    Hospitales Hima•San Pablo Jan 2006 - Sep 2009
    Caguas, Puerto Rico
    Responsible for verifying all dispensed medical orders. Receive telephone medical transcription orders and verified the TPN (Total Parenteral Nutrition) orders. In charge of the sterile preparations in the IV Room. Serve as a medical information source for other health professionals within the hospital setting.Selected Accomplishment:Successfully completed rotation through all areas and was able to improve and organize more efficient processes to standardize the work. As a result reducing documentation and procedure errors and ensuring compliance with internal and external policies.
  • La Cruz Azul De Pr
    Pharmacy Coordinator-Supervisor
    La Cruz Azul De Pr Jan 2008 - Aug 2009
    San Juan, Puerto Rico
    Responsible for supervising 3 pharmacy employees and assisted the Pharmacy Director in all projects assigned to the Pharmacy Department. Performed analysis of pharmacy utilization by groups and line of business. Developed and implemented new projects which benefit clients and the organization. Reviewed and solved audit issues related to the pharmacy benefit. Attended meetings in representation of the organization and promoted the services to new clients, potential clients or existing clients.Provided technical support to other pharmacists, service groups and providers.Evaluated and documented all medical usage and established control protocols when necessary.Selected Accomplishment:Selected to participate in the Triple S account transition by acting as liaison between Cruz Azul and Triple S for all issues related to the pharmacy department.
  • Medical Card System Inc.
    Pharmacy Supervisor
    Medical Card System Inc. Nov 2002 - Feb 2006
    San Juan, Puerto Rico
    Generated and prepared pharmacy utilization reports as requested by MCS Sales and Marketing Department, Underwriting and commercial clients. Performed analysis and generated presentations to the administrative personnel of commercial accounts and brokers. Directly supervised 3 employees.Assisted the Account Sales Executives in any pharmacy related issues.Selected Accomplishments:Implemented and supervised MCS' Drug-Diagnosis Audit Program, this included the development of a software with external consultants and ongoing coordination of all aspects related to the management of the program.Developed, implemented and maintained monthly, quarterly and YTD pharmacy metrics by line of business.
  • La Cruz Azul De Pr
    Pharmacy Auditor
    La Cruz Azul De Pr Oct 2001 - Oct 2002
    San Juan, Puerto Rico
    Performed pharmacy audits, complaints investigation and generation of pharmacy utilization reports and analysis for commercial groups, members and reform medical groups. Prepared monthly and quarterly Pharmacy Key Performance Indicators.
  • Humana
    Clinical Pharmacist
    Humana Aug 1999 - Sep 2001
    San Juan, Puerto Rico
    Accountable for supervising the pharmacy auditors. Performed regular and special audits to pharmacies and other health care facilities. Organized all details regarding the Humana PR Pharmacy and Therapeutics Committee meetings and prepared DUR´s or DUE´s as requested.Performed Academic Detailing for reform medical groups. Analyzed and measured on a monthly basis the Pharmacy Key Performance Indicators and made proper recommendations.
  • Oncology Hospital
    Staff Pharmacist
    Oncology Hospital May 1998 - Aug 1999
    San Juan, Puerto Rico
    Responsible for the processing and filling of prescriptions and medical orders.Performed patient counseling, inventory control of drugs and removal of expired products. Published a monthly pharmacy newsletter directed to patients.
  • Walgreens
    Staff Pharmacist
    Walgreens Mar 1997 - May 1998
    San Juan, Puerto Rico
    Performed Health insurance claim processing, dispensing prescriptions, removal of expired products, patient counseling, inventory control and supervision of pharmacy technicians.
  • Corporación Centro Cardiovascular De Puerto Rico
    Staff Pharmacist
    Corporación Centro Cardiovascular De Puerto Rico Jul 1996 - Mar 1997
    San Juan, Puerto Rico
    Responsible for dispensing medical orders, supervising pharmacy technicians, patient counseling and serving as a drug information source for other health professionals.

Brenda Santiago Skills

Hospitals Pharmacists Pharmacy Pharmacy Benefit Management Patient Counseling Auditing Clinical Pharmacology Management Strategy Supervisory Skills Iv Patient Safety Utilization Management Healthcare Management Health Insurance Training Prescription Pharmacovigilance Pharmacology Patient Education Leadership Administration Analysis Healthcare Industry Healthcare Information Technology Team Leadership Process Improvement Project Management Spanish Healthcare Information Technology Iv Therapy English Accreditation Pharmacy Practice Working With Physicians Health Care Systems Quality Improvement Quality Patient Care Quality Healthcare Compliance

Brenda Santiago Education Details

Frequently Asked Questions about Brenda Santiago

What company does Brenda Santiago work for?

Brenda Santiago works for Hospital Auxilio Mutuo

What is Brenda Santiago's role at the current company?

Brenda Santiago's current role is Pharmacist/Medication Safety/ Board Certified Professional in Patient Safety-CPPS / MSHS-Health Care Quality.

What schools did Brenda Santiago attend?

Brenda Santiago attended The George Washington University School Of Medicine And Health Sciences, University Of Puerto Rico Recinto De Ciencias Medicas, Colegio De Farmacéuticos De Puerto Rico, Pr Pharmacy License (4627) Florida (Ps43998), University Of Puerto Rico School Of Pharmacy.

What skills is Brenda Santiago known for?

Brenda Santiago has skills like Hospitals, Pharmacists, Pharmacy, Pharmacy Benefit Management, Patient Counseling, Auditing, Clinical Pharmacology, Management, Strategy, Supervisory Skills, Iv, Patient Safety.

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