Brenda Santiago Email and Phone Number
SUMMARY OF QUALIFICATIONSLicensed Pharmacist with over 19 years of experience within the Hospital, Community Pharmacy, Healthcare and Insurance Industry. Masters in Science in Health Services in Health Care Quality, Board Certified Professional in Patient Safety. Proficient in the management of PBM’s database query tools (Advance PCS, Caremark, Walgreen’s Health Initiatives and Medco Health) for the generation and analysis of pharmacy utilization data. Excellent supervisory skills. Experience in the management of different audit scenarios (Joint Commission, Internal Hospital mock surveys, medical groups, pharmacies and Health Insurance accounts). Computer literate. Bilingual in English and Spanish.Specialties: Medication Safety, patient safety, health care quality, performance improvement, administration, accreditation, compliance, customer relations, insurance, personnel, Familiar with different PBM's, Bilingual English and Spanish, Computer literate.
Hospital Auxilio Mutuo
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Clinical Pharmacy SupervisorHospital Auxilio Mutuo Oct 2023 - PresentPuerto Rico -
Clinical Affiliate Assistant ProfessorNova Southeastern University Jul 2014 - PresentPuerto RicoMedication Safety Advanced Pharmacy Experience Rotation for Pharmacy Students. -
Quality And Medication Safety Pharmacy Coordinator/Medication Safety OfficerHospitales Hima•San Pablo Oct 2009 - Jul 2024Caguas, Puerto RicoProvide leadership role in formulating policy and instituting models that promote medication safety. Identify and facilitate medication safety improvement projects.Participate in strategic and tactical planning and analysis of organization-wide patient safety activities.Evaluate medication variances to identify potential systems improvementsPerform Root Cause Analyses and Failure Mode and Effects Analyses to identify opportunities for quality improvement.Identify best practices for medication safety and maintain a wide reporting system for Medication Errors, Adverse Drug Event/Reaction. Analyze current practices and formulate recommendations on a monthly basis to the Pharmacy and Therapeutics Committee. Facilitate process and system changes by working with pharmacy, nursing, medical staff, and other healthcare professionals to minimize potential for repeat occurrences.Review medication safety bulletins, alerts, or publications on a monthly basis and conduct an assessment of the medication management systems and process to where opportunities for improvement exist.Perform Mock Surveys to ensure compliance with Joint Commission Standard and National Patient Safety Goals.Leadership role in the Pharmacy and Therapeutic Committee and the Patient Safety Committee.Selected Accomplishment:Successful accreditation by the Joint Commission on March 2012 and December 2015 with positive feedback from surveyors.Development and implementation of a corporate computer system for the reporting of Medication Errors and Adverse Drug Reactions.Leadership role in the Medical Record Committee and implementation of ISMP guidelines for the development of standardized order sets. Implementation of process for the development of orders sets and protocols in compliance with the new standard of the Joint Commission (MM.04.01.01 EP15).Development and implementation of a Medication Safety Rotation for Pharmacy students. -
Staff PharmacistHospitales Hima•San Pablo Jan 2006 - Sep 2009Caguas, Puerto RicoResponsible for verifying all dispensed medical orders. Receive telephone medical transcription orders and verified the TPN (Total Parenteral Nutrition) orders. In charge of the sterile preparations in the IV Room. Serve as a medical information source for other health professionals within the hospital setting.Selected Accomplishment:Successfully completed rotation through all areas and was able to improve and organize more efficient processes to standardize the work. As a result reducing documentation and procedure errors and ensuring compliance with internal and external policies. -
Pharmacy Coordinator-SupervisorLa Cruz Azul De Pr Jan 2008 - Aug 2009San Juan, Puerto RicoResponsible for supervising 3 pharmacy employees and assisted the Pharmacy Director in all projects assigned to the Pharmacy Department. Performed analysis of pharmacy utilization by groups and line of business. Developed and implemented new projects which benefit clients and the organization. Reviewed and solved audit issues related to the pharmacy benefit. Attended meetings in representation of the organization and promoted the services to new clients, potential clients or existing clients.Provided technical support to other pharmacists, service groups and providers.Evaluated and documented all medical usage and established control protocols when necessary.Selected Accomplishment:Selected to participate in the Triple S account transition by acting as liaison between Cruz Azul and Triple S for all issues related to the pharmacy department. -
Pharmacy SupervisorMedical Card System Inc. Nov 2002 - Feb 2006San Juan, Puerto RicoGenerated and prepared pharmacy utilization reports as requested by MCS Sales and Marketing Department, Underwriting and commercial clients. Performed analysis and generated presentations to the administrative personnel of commercial accounts and brokers. Directly supervised 3 employees.Assisted the Account Sales Executives in any pharmacy related issues.Selected Accomplishments:Implemented and supervised MCS' Drug-Diagnosis Audit Program, this included the development of a software with external consultants and ongoing coordination of all aspects related to the management of the program.Developed, implemented and maintained monthly, quarterly and YTD pharmacy metrics by line of business. -
Pharmacy AuditorLa Cruz Azul De Pr Oct 2001 - Oct 2002San Juan, Puerto RicoPerformed pharmacy audits, complaints investigation and generation of pharmacy utilization reports and analysis for commercial groups, members and reform medical groups. Prepared monthly and quarterly Pharmacy Key Performance Indicators. -
Clinical PharmacistHumana Aug 1999 - Sep 2001San Juan, Puerto RicoAccountable for supervising the pharmacy auditors. Performed regular and special audits to pharmacies and other health care facilities. Organized all details regarding the Humana PR Pharmacy and Therapeutics Committee meetings and prepared DUR´s or DUE´s as requested.Performed Academic Detailing for reform medical groups. Analyzed and measured on a monthly basis the Pharmacy Key Performance Indicators and made proper recommendations. -
Staff PharmacistOncology Hospital May 1998 - Aug 1999San Juan, Puerto RicoResponsible for the processing and filling of prescriptions and medical orders.Performed patient counseling, inventory control of drugs and removal of expired products. Published a monthly pharmacy newsletter directed to patients.
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Staff PharmacistWalgreens Mar 1997 - May 1998San Juan, Puerto RicoPerformed Health insurance claim processing, dispensing prescriptions, removal of expired products, patient counseling, inventory control and supervision of pharmacy technicians. -
Staff PharmacistCorporación Centro Cardiovascular De Puerto Rico Jul 1996 - Mar 1997San Juan, Puerto RicoResponsible for dispensing medical orders, supervising pharmacy technicians, patient counseling and serving as a drug information source for other health professionals.
Brenda Santiago Skills
Brenda Santiago Education Details
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Master Of Science In Health Science In Health Care Quality -
University Of Puerto Rico Recinto De Ciencias MedicasPharmacy -
Colegio De Farmacéuticos De Puerto Rico -
Pr Pharmacy License (4627) Florida (Ps43998)Pharmacy -
University Of Puerto Rico School Of PharmacyPharmacy / Health Science In Health Care Quality
Frequently Asked Questions about Brenda Santiago
What company does Brenda Santiago work for?
Brenda Santiago works for Hospital Auxilio Mutuo
What is Brenda Santiago's role at the current company?
Brenda Santiago's current role is Pharmacist/Medication Safety/ Board Certified Professional in Patient Safety-CPPS / MSHS-Health Care Quality.
What schools did Brenda Santiago attend?
Brenda Santiago attended The George Washington University School Of Medicine And Health Sciences, University Of Puerto Rico Recinto De Ciencias Medicas, Colegio De Farmacéuticos De Puerto Rico, Pr Pharmacy License (4627) Florida (Ps43998), University Of Puerto Rico School Of Pharmacy.
What skills is Brenda Santiago known for?
Brenda Santiago has skills like Hospitals, Pharmacists, Pharmacy, Pharmacy Benefit Management, Patient Counseling, Auditing, Clinical Pharmacology, Management, Strategy, Supervisory Skills, Iv, Patient Safety.
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Brenda Velazquez Santiago
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