Brenda Schaffer Email & Phone Number

Saint Michael, Mn, Us

Minneapolis, Mn, Us

• Hire, train, coach and mentor in-house RCM team members• Oversight of RCM out-sourced vender, ensuring they adhere to performance expectations• Company liaison for collection agency• Oversight and reporting of Accounts Receivables KPIs• Continued management of Call Center/Scheduling team

Minneapolis, Mn, Us

• Hire, train, coach and mentor Call Center/Scheduling team• Manage report and drive team performance and KPIs• Manage provider templates to maximize their time, maximizing revenue potential• Collaboration with Clinic Managers across the organization

Otsego, Mn, Us

• Hire, train, coach and mentor Scheduling Team• Troubleshoot scheduling concerns with the families we served• Partner with recruitment team ensuring hiring needs were met with efforts focused in the areas of greatest need

Otsego, Mn, Us

• Billing Compliance per payor, ensuring correct revenue codes and HCPCS are on claims• Accounts Receivables maintenance to include resolving pended, denied, under and overpaid claims• Address client concerns with confidentiality and excellent customer service

St Louis Park, Minnesota, Us

• Management of corporate Customer Service Department / Call Center• Supervise all processes related to patient accounts receivables• Company liaison for Collection agencies• Conduct annual performance appraisals for direct reports• Develop and track department metrics• Provide and encourage exceptional customer experience as well as first call resolution• Handle all escalated calls to ensure patient satisfaction • Create and implement departmental processes and policies ensuring “best practice”• Manage company Charity Care program ensuring qualification guidelines are met

St Louis Park, Minnesota, Us

• Manage accounts receivables related to insurance carriers tracking aged AR by payer and market to prioritize workload for Collectors and identify problem payers• Work with clinic managers to implement insurance training and process improvements to create clean claims, eliminating rework while reducing bad debt• Manage and provide leadership to team members ensuring they are trained, efficient and effective in performing their daily tasks• Conduct annual performance appraisals for direct reports• Develop and track department metrics