Brenda Schweizer Email and Phone Number

• Collaborated with the University of Lima's alumni network to engage experienced professionals as mentors, enhancing the quality of guidance provided to Micro and Small Enterprises• Developed and implemented a comprehensive talent acquisition strategy that resulted in a 25% growth in organization membership within the first 3 months• Planned and executed monthly cross-functional workshops to promote collaborative work and cultural exchange among organization members, resulting in a 20% improvement in team cohesion• Generated monthly reports showcasing key performance indicators, resulting in enhanced transparency and accountability within the organization• Led the coordination of an industry-focused conference that attracted over 200 attendees, contributing to the organization's visibility and credibility• Mentored and coached a team of 10 junior organization members, resulting in a 25% increase in their project contribution and overall skill development• Aligned organizational efforts with Sustainable Development Goal 9 (Industry, Innovation, and Infrastructure) by actively contributing to the growth and competitiveness of Micro and Small Enterprises through innovative consulting solutions and fostering entrepreneurial development

• Managed customer reception and service operations at the Interbank Store in Lima, Peru, ensuring a seamless and personalized experience• Successfully directed customers towards diverse alternative channels such as the platform, telephone banking, and ATMs, resulting in a 25% increase in utilization of self-service channels• Led a team of 4 associates, providing guidance and support to enhance overall customer satisfaction• Implemented process improvements that reduced average customer wait time by 15%, optimizing the efficiency of customer interactions• Collaborated with the training department to develop and deliver product knowledge sessions for team members, resulting in a 30% increase in cross-selling effectiveness