Director of Operations at Kim Shapira Method, Rancho Mission Viejo, CA -Currently serving as the Director of Operations at Kim Shapira Method, overseeing and managing all operational aspects to ensure efficiency and productivity.  Develop and implement strategies to enhance business performance and drive growth. - Collaborate with cross-functional teams to streamline processes and improve operational efficiency. -Establish and maintain effective communication channels with internal and external teams. -Analyzed customer feedback to identify areas of improvement and implemented changes to ensure customer satisfaction -Analyzed data to identify trends and develop strategies to improve operational efficiency and cost savings

Effectively used interpersonal skills to cultivate and convert over 1,000 customers into active casino players while promoting all Rio/Harrah's properties and events. Engaged in daily communication and executed new business development strategies using their CRM. Additionally, visited the hotel properties and provided support for the personal growth of the staff while on-site.

Independently seek to market and develop relationships with new and existing casino customers. Promote the Monte Carlo Casino property in Las Vegas and its upcoming events, and engage in daily personal communication with the property.

As a casino marketing representative, and directly reported to the Senior Vice President of Casino Marketing. My role involved promoting current offers to new and existing casino players through telemarketing while developing player loyalty.  Educated players on ways to increase their status and earn greater Room-Food-Beverage potential. Additionally, holding a gaming license that certifies me to accept payment for casino marker payoff through LVPD.

Promoting current CW events and offers to new and existing casino players through telemarketing while developing player loyalty.  Educated players on ways to increase their status and earn greater Room-Food-Beverage potential