Brenda Solano, M.Ed. Email and Phone Number
Brenda Solano, M.Ed. work email
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Brenda Solano, M.Ed. personal email
I'm a Customer Success professional with 10+ years of experience building relationships with SaaS customers, and scaling success strategies. I have 4 years of direct management experience with an additional 4+ years coaching CSM teams. I’ve successfully driven adoption, retention, and account growth by guiding customers to achieve their desired outcomes. exceeding renewal and growth targets. I’m known for my collaborative spirit—whether working with my CS team or Sales partners, I thrive on teamwork and shared success. My friends and colleagues would describe me as approachable, a great listener, and someone who brings a positive attitude to every challenge. I’m always on the lookout for new learning opportunities—be it through taking a class, listening to podcasts, or diving into a good book. When I'm not working, I love to travel and, when I'm home, you'll find me unwinding in my backyard oasis.I’m eager to take on new challenges in Customer Success, where I can make a meaningful impact.
Effective School Solutions
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Director Of Customer SuccessEffective School Solutions Oct 2024 - PresentNew Providence, New Jersey, UsESS partners with school districts to help them implement culturally inclusive mental health and behavioral support programs that improve care, strengthen outcomes, address trauma, and maintain students in their home district.
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Customer Success Manager, WestIstation Jan 2024 - Jun 2024Dallas, Texas, UsI joined the newly formed Customer Success team to help build the foundation for the team, launch Gainsight, create processes and playbooks, develop customer engagement strategies, and guide districts to achieve their goals. - Prevented churn of $350k in ARR by leveraging data to identify risks, resolving barriers to implementation- Launched Gainsight CRM rollout to scale workflows and mitigate renewal risks, forecasting a 10% increase in customer retention -
Senior Customer Success ManagerTransfr Feb 2022 - Jan 2024New York, Ny, UsAs the first Senior Customer Success Manager for a technology Startup, I partnered with customers and owned renewals and expansion. Key to my role was mentoring the Customer Success team, including interviewing, onboarding and ongoing coaching. - Oversaw $1.5M in ARR for 40-50 Mid-Market and Enterprise customers at Series C startup, expanding book of business by 62%- Raised team customer health scores up 38% by developing an internal website containing playbooks outlining SOPs and custom Salesforce dashboards, enabling team to better monitor portfolios -
Customer Success Manager (Digital)Edmentum Jan 2016 - Feb 2022Bloomington, Mn, UsDuring my time at Apex Learning (later acquired by Edmentum), I partnered with customer leadership post-sale, scaled customer engagement and collaborated with sales team on renewals and expansion.- Oversaw a $2.6M ARR portfolio of 200+ Tech Touch customers- Earned Peak Performer award multiple years by exceeding metrics, such as achieving 125% NRR- Launched CRM Planhat to automate and scale customer engagement- Consistently exceeded quota, with average attainment of 108%, in partnership with Sales- Onboarded and mentored CSMs -
Education Consultant (Enterprise)Houghton Mifflin Harcourt Jun 2006 - Sep 2008Boston, Massachusetts, UsAs an Enterprise Consultant (CSM), I focused on nurturing high-touch clients and ensured they achieved their desired outcomes using a white glove approach. - Expanded Enterprise account revenue by over 50%- Mitigated $2.2M ARR churn by repairing fractured relationships and strategic account planning with stakeholders -
Regional Manager Of Implementation (Enterprise)Kaplan Jun 2004 - Jun 2006Fort Lauderdale, Fl, UsI led the implementation of the largest enterprise account in the company, with an ARR of $2.5M.- Recruited and led team of 32- Increased the account's revenue over 42% -
Regional DirectorCalifornia Virtual Academies Jun 2002 - Jun 2004Simi Valley, California, UsMy career journey began as a teacher with the Los Angeles Unified School District and then ventured into virtual teaching and from there, Ed Tech. - Led a team of 20+ virtual teachers, expanding enrollment 25x
Brenda Solano, M.Ed. Skills
Brenda Solano, M.Ed. Education Details
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Pepperdine UniversityEducation -
Uc Santa BarbaraPsychology
Frequently Asked Questions about Brenda Solano, M.Ed.
What company does Brenda Solano, M.Ed. work for?
Brenda Solano, M.Ed. works for Effective School Solutions
What is Brenda Solano, M.Ed.'s role at the current company?
Brenda Solano, M.Ed.'s current role is Customer Success | Innovating Strategies to Drive Outcomes for SaaS Customers.
What is Brenda Solano, M.Ed.'s email address?
Brenda Solano, M.Ed.'s email address is br****@****att.net
What schools did Brenda Solano, M.Ed. attend?
Brenda Solano, M.Ed. attended Pepperdine University, Uc Santa Barbara.
What skills is Brenda Solano, M.Ed. known for?
Brenda Solano, M.Ed. has skills like K 12 Education, Educational Technology, Technology Integration, Training And Development, Key Account Management, Team Building, Teacher Training, Management, People Skills, Staff Development, E Learning, Education Management.
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