Brenda Stone Email & Phone Number

Ontario, Canada

Grandchildren first and foremostWritingPhotography and paintingNatural HealingCooking and bakingGardening

Whitby, Ontario

* Support the Global Chapter Council of IIBA volunteers* Support Volunteers to develop International Volunteer Awards Program* Support International Mentoring Program* Developed and implemented a new Volunteer Engagement Model which encompasses all aspects of the Volunteer Involvement Cycle* Identify program improvements related to the volunteer program* Develop and implement Volunteer Evaluation processes* Review and update Policy and Expectations for IIBA Volunteers* Develop and implement a Global Volunteer Recognition Program* Participation in requirements review for new CRM to ensure Volunteer functionality will be provided* Develop, provide content and monitor an online Volunteer Community * Create and design Job Descriptions and Volunteer Opportunity templates* Assist with the development of Chapter Operation procedures* Monitor Speaker Requests* Respond to initial “New Chapter” requests with an information sheet and steps to follow* Maintain Chapter Event Registrations * Participate in Global Chapter Council and operational meetings* Provide administrative assistance to Director - Chapters & Member Services* Provide administrative support to the GCC Chair and Team Leads in strategic volunteer teams* Relationship building with our chapters and volunteers* Maintaining association management software and SharePoint documentationWith over 25 years in both the Corporate and Not-For-Profit Sector, Bren brings a wealth of administrative and CRM experience to support the Chapter Operations team and the Global Chapter Council volunteers. Since working with IIBA® (2014), Bren has had the pleasure of working with thousands of enthusiastic volunteers. The dedication they give was her inspiration to improve how IIBA works with and recognizes volunteers.She has earned her Volunteer Management Certificate from Sir Sanford Fleming and has been working to develop, implement and continually streamline and improve the Volunteer Engagement Process.

Ontario, Canada

Global Office

Provide excellent customer care for IIBA members assisting with specialized certifications and IIBA Core BA designationsMaintain a positive and service focused attitude while dealing with members and provide first level solutions and suggestions.Provide guidance through the organizational questions including:MembershipCertifications, applications and examsChaptersVolunteersEventsLiaise with other departments to ensure the Gold Standard of Customer Service is met or exceededWorked for 3 months with the certification team to learn and assist with the centralization of the administrative functions under the Customer Care team Help to develop, streamline and document procedures

Ontario, Canada

* Work with Salesforce, Fonteva and HandsOn Connect * Build/administer a new system to streamline functionality for Chapters and Volunteers* Create custom objects* Use Community Plus Licences to create a Chapter Portal* Set up securities for community portal using Sharing Settings, Page Layouts, Permission sets, views* Develop reports for Chapters to assist with membership retention and Chapter Health* Develop a Chapter Portal allowing leaders to update online information* Use Fonteva to develop a Chapter Directory and Event Registrations providing a global audience and tracking for CDU's* Work with HandsOn Connect to develop volunteer opportunities and recruit volunteers

Cobourg, Ontario

As an Executive Assistant, I support the President & CEO virtually, providing highly professional representation and project management.Administrative duties:Board and Committee meeting arrangements and documentationArrange travel itinerariesEvent managementMaintain calendars and set up appointmentsCreate and maintain governance, legal and other documentationAssist with the maintenance of an association CRM databaseApprove expenses and reportsComputer skills:Microsoft Office Suite – Word, Excel, PowerPoint, Outlook Mac OSAperture Photo Software CRM and association management systems. SharePointConstant Contact (and others)Survey Gizmo (and others)EvernoteInsightlyGoogle DocsIn addition, I am flexible, have experience with project coordination, excellent interpersonal and communication skills and the ability to work well with all levels of management, staff and outside clients and vendors. I have a proven track record of working efficiently without supervision and maintain the highest level of confidentiality.

Scarborough, Ontario

Responsible for production planning and ordering of all product in a JIT environmentAssisted with the selection of a new ERM office/production system

Scarborough, Ontario

Was employed at Bick's 12 years and worked my way up. I began as a file clerk as a result of networking:File ClerkAdministrative AssistantExecutive AssistantWarehouse ManagerThe progression from Executive Assistant to Warehouse Manager seems odd, but as a result of downsizing, I was offered the position instead of being laid off. At this time, I entered the Operations Management course at Durham college.