• Participate in HR duties such as onboarding and assisting with orientation for both Spanish and English employees• Assist employees to access ADP & BenefitFocus websites to ensure they have access to their paystubs, health insurance and 401-K information• Provide assistance in annual benefits during Open Enrollment including communications and training• Translate from English to Spanish during quarterly meetings to provide current information to Spanish-speaking employees as well as hiring paperwork• Apply good judgment and maintain a high level of confidentiality, discretion and sensitivity when dealing with employees’ matters• Strong aptitude to continuously improve HR performance through ongoing learning and self- improvement • Team player with a “can do” approach and high-degree of customer service• Patient, flexible and calm under pressure and effectively adapt to a changing working environment• Working knowledge of ADP Payforce and ViewPoint to effectively assist employees• Process I-9 documentation and inputs information into e-Verify• Perform administrative tasks including filing, Employment Verifications, DOT Verifications• Respond to employee’s inquiries/requests in a timely manner• Effectively manage multiple tasks while continuously dealing with interruptions• Work additional hours as required while keeping regular and punctual attendance• Prepares, maintains and file confidential personnel files

• Researched healthcare system to write website content in WordPress • Assisted up to thirty customers per day via email, phone and in person while providing an outstanding attitude

• Monitored & diagnosed Application Servers to maintain a 100% uptime and minimize downtime• Performed technical troubleshooting with scripting issues• Archived, monitored and document incoming and outgoing data• Customer Support • Assisted internal and external end-users via phone and email by resetting passwords, installing software, and troubleshooting failed reports• Documented each internal and external customer support experience into an internal application• Formerly known as Options and Choices, Inc.

• Captured data from alignment sheets and drawings into database• Contributed to the team in gathering essential data to create a graphical interface for the clients

• Completed Bachelor of Science, Business Administration (Computer Information Systems) and Bachelor of Arts, Languages and Literature (Spanish)