Brenden Brain Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

• Delivering accurate reporting to the Board and executive committees, offering statistical insights and risk management recommendations.
• Developing actionable insights for senior leadership, optimising corporate reporting systems, and driving data-driven decisions.
• Prepare high-quality reports, visual dashboards, and presentations to inform strategic decisions.
• Manage data integrity, system compliance, and driving continual improvement in safety systems and reporting tools.

Sydney, New South Wales, Australia

Delivered integrated, actionable performance insights to the Operational Senior Leadership team encompassing all nbn business units (Supply, Build, Connections, Service Assurance, Field Services, and Customer Engagement). Leveraged advanced data mining techniques to extract and analyse extensive datasets, generating comprehensive portfolio insights..

Sydney, New South Wales, Australia

Creating cross functional insights and proposing actions and recommendations which have a direct impact on operational integrity and performance

Spearheaded a high-performing team of Product Leads, Senior Analysts, and Analysts, responsible for consistently generating and analysing performance data for national teams and partners throughout Australia, ensuring alignment with performance objectives.Directed the publication of comprehensive business performance reviews, scorecards, and dashboards.

Led and managed the Service Assurance reporting team, ensuring the ongoing maintenance and optimisation of operational reporting systems in alignment with specific business objectives.Designed and developed interactive reports and dashboards using Enterprise Reporting tools, providing valuable insights to stakeholders. Offered continuous support to the.

Translated business requirements into self-serve reporting and analytical solutions. Designed and built interactive reports and dashboards using Enterprise Reporting tools, providing essential support to the business in utilising these resources effectively

Designed, developed, maintained, and published reports, dashboards, and ad-hoc data analysis to provide robust support to the nbn Orders pillar.

Philippines

Managed and operated a travel and photography website, assuming responsibilities such as website design, ongoing maintenance, content creation, and copywriting. Utilised photography enhancement applications like Photoshop to enhance and optimise visual assets.

Sydney, Australia

Effectively managed a team of Customer Service Representatives within an inbound contact centre, overseeing their support of iiNet's IPTV product (Fetch TV). Ensured achievement of key performance metrics, including quality standards, Net Promoter Score (NPS), After Call Work (ACW), adherence, and sales targets.

Cultivated and maintained a robust relationship with our outsourced contact centre in Manila, overseeing a team of 15 Team Leaders and 140 full-time employees. Collaborated closely to ensure the achievement of key metrics, including Net Promoter Score (NPS) and the expected grade of service.

Cultivated and maintained a robust relationship with our outsourced contact centre in Manila, overseeing a team of 15 Team Leaders and 140 full-time employees. Collaborated closely to ensure the achievement of key metrics, including Net Promoter Score (NPS) and the expected grade of service.

Bachelor Of Media, Film And Television Production

Power Bi: Advanced Modelling And Dax

This workshop covered principles, patterns, and best practices for efficient and reliable data models, including normalisation.

Power Bi: Advanced Data Visualisation Course

Comprehensive training in report creation, analytical insights, drill-through functionalities, and utilisation of Bookmarks and Buttons..

Configuring Noggin: Fundamentals

Noggin is an end-to-end safety, security & critical event management software platform and is the world's leading platform for managing.

Certificate Iv In Business (Frontline Management)

Fundamentals

Business Intelligence and Analytics

Global Vendor Management

Certificate Iii In Communications (Call Centres)