Brenden Stevens Email and Phone Number

Assisting in the general oversight and operations of the store.

-Helped drive sales by greeting and assisting each customer. Finding out why they have come into the store, better helping me know what they are looking for and giving me time to look for items that may coordinate with what they need to increase sales.-Reorganized the sales floor to meet company seasonal resets.-Directed and supervised employees to make sure they understood the company vision and what the expectations were in the department. -Trained staff to deliver outstanding customer service by holding product knowledge meetings once a month so they could better understand the product and also be able to better answer customer questions when they were engaging with them on the floor.

-Delivered excellent customer service by greeting and assisting each customer, and finding out why they have come into the store, to get a better understanding of why they have come to see you.-Reorganized the sales floor to meet company seasonal resets.-Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.-Worked closely with the district manager to expand certain departments that were doing well in my location and down size departments that were not to drive more revenue and productivity in my store.

-Supervised over 20-30 associates at a time-Created weekly schedules around allotted payroll-Worked closely with my leads to make sure they were up to date on company information daily or anything that changed. -Plan monthly resets ahead of time to maximize the output of goods to the floor, increasing productivity.

-Received and processed cash and credit payments for in-store purchases.-Placed special merchandise orders for customers.-Maintained friendly and professional customer interactions.-Verified that all merchandising standards were maintained on a daily basis.

-Charted and recorded information in client files.-Quickly responded to crisis situations when severe mental health and behavioral issues arose.-Collaborated closely with treatment team to appropriately coordinate client care services.-Administered medication to patients

-Received and processed cash and credit payments for in-store purchases.-Recommended and helped customers select merchandise based on their needs.-Exchanged returned merchandise for customers quickly and efficiently.-Informed customers about sales and promotions in a friendly and engaging manner.