Brendon Belfon Email and Phone Number

Project Specialist Role Description• Coordination of responsibilities with Project Managers for assigned projects/tasks ensuring the day-to-day assignments are completed and project momentum is maintained• Process applications and high-level technical information quickly• Document activities and develop feedback reports to communicate project findings and activities to collaborators and others involved (e.g., workflows, processes, etc.)• Monitor project deliverables and timelines; notify the appropriate Project Manager or Project Specialist when issues arise• Initiate and maintain communications with internal and external customers including; project collaborators, taskforce, vendors, etc. where applicable • Assist the team in the identification, implementation and monitoring of internal process improvements, including but not limited to; tools, project methodology, workflow analysis and client support• Develop project reports and other deliverables as assigned • Create and give presentations to audiences at all levels regarding project kick-offs, implementation timelines and deliverables, training information and material and status reporting based on own revenue cycle and project knowledge with input from project team as necessary• Assist with the orientation and development of new team members to acclimate them to assigned projects/programs• Understand the implication of each element in the revenue cycle • Effectively communicate with hospital leaders, clinicians, and other administrative staff • Establish, develop, and maintain a collaborative relationship with internal staff and external vendors • Main SharePoint administrator for the Business Transformation department • Main Microsoft Teams administrator for the Business Transformation department• Organize project-related meetings, including the creation of agendas and preparation of materials • Performs other related duties as assigned

Project Coordinator Role Description• Coordination of responsibilities with Project Managers for assigned projects/tasks ensuring the day-to-day assignments are completed and project momentum is maintained• Process applications and high-level technical information quickly• Document activities and develop feedback reports to communicate project findings and activities to collaborators and others involved (e.g. workflows, processes, etc.)• Monitor project deliverables and timelines; notify the appropriate Project Manager or Project Specialist when issues arise• Initiate and maintain communications with internal and external customers including; project collaborators, taskforce, vendors, etc. where applicable • Assist the team in the identification, implementation and monitoring of internal process improvements, including but not limited to; tools, project methodology, workflow analysis and client support• Develop project reports and other deliverables as assigned • Create and give presentations to audiences at all levels regarding project kick-offs, implementation timelines and deliverables, training information and material and status reporting based on own revenue cycle and project knowledge with input from project team as necessary• Assist with the orientation and development of new team members to acclimate them to assigned projects/programs• Understand the implication of each element in the revenue cycle • Effectively communicate with hospital leaders, clinicians and other administrative staff • Establish, develop, and maintain a collaborative relationship with internal staff and external vendors • Main SharePoint administrator for the Business Transformation department • Main Microsoft Teams administrator for the Business Transformation department• Organize project-related meetings, including the creation of agendas and preparation of materials • Performs other related duties as assigned

Project Analyst Role Description• Responsible for leading all training coordination activities related to MGPO Finance, Epic Revenue Cycle, and Dragon 360.• Represent team at enterprise-wide PHS meetings, advocate for business needs, bring information back to team, write and\or update team policies and procedures, and train trainers on new\updated workflows.• Analyst of registration data for standing course schedule to make recommendations based on demand, actual course length, and other factors with an eye towards improving efficiency.• Manage all aspects of project coordination for training projects including partnering with trainer on training dates, enrollment plan, room reservations, attendance tracking and follow-up.• Initiate and maintain communications with internal and external customers including training collaborators, PeC, vendors and hospital departments.• Manage maintenance of training SharePoint site; repository for all MGH Revenue Cycle training schedules, documentation, and communications.• Develops and manages relationships with multiple departments such as; physician practices, ancillary departments, IS, Partners eCare, and central and professional billing offices. • Assist the team in the identification, implementation and monitoring of internal quality processes.• Develops reports and other deliverables.• Document meeting minutes at key training and team meetings, including action items and follow -up.• Organize project-related meetings, including the creation of agendas and preparation of materials.• Coordinate and lead assigned projects ensuring the day-to-day assignments are completed.• Accountable for meeting implementation milestones and adhering to project timelines.

Staff Assistant III• Manage appointment calendars of assigned personnel. Schedules time and meeting places. • Administers WebEx meetings, securing bridge lines, and conference rooms for meetings both onsite and offsite.• Coordinates meeting minutes, reports, manuscripts, and correspondence at the highest level of proficiency. • Generates presentation materials, including, but not limited to graphics, slides, etc.• Incorporates data from existing information into spreadsheets/databases in an organized and presentable format. • Troubleshoots routine/non-routine problems and takes measures to correct issues.• Establishes and maintains office systems (i.e. filing systems) for smooth functioning of workflow. • Managed office supplies. Processed purchase orders, check requests, etc. Oversees and maintains office equipment.• Facilitates ordering refreshments, providing for audiovisual equipment, scheduling conference rooms, etc.• Appropriates travel arrangements for department personnel including flight, hotel and rental arrangements.• Prepares and processes expenses for staff.• Spearheads other duties or special projects that are department or unit specific, and that are appropriate to this level of position.

• Responsible for administrative support of the WCPE and staff • Compile and coordinate the preparation of charts sent to the OR's or designated procedural area• Ensure all documentation is complete, up-to-date and in correct order• Maintain and file grouping of held charts for future procedures• Provide CPE clearance for all patients on next day's OR schedule • Maintain held charts in date-order and research mis-scheduled patients • Conduct a final check in LMR before the chart is sent to the OR• Inform management of office supply status• Answer and route incoming calls in a professional manner• Print chart materials• Deliver and assemble add-on charts when appropriate

• Accurately maintained systems to efficiently and effectively manage the flow of patients.• Maintained accurate and timely information regarding patient status through multiple OR related programs.• Tracked OR schedule and initiated communication to Nurse in Charge regarding progress of surgical cases and relevant information.• Maintained constant communication with OR and Surgical Liaison to coordinate the flow of both patients and their families.• Responsible for ensuring that the needs of patients, families, and staff are responded to in a timely professional and courteous manner.• Answered multiple line telephone in a timely and efficient manner.• Liaison for OR, DSU, Pre-Op, Medical Records, Equipment Pool & Hospital Labs to ensure requested information is completed in a timely and efficient manner.• Maintained manual and electronic patient logs, ensuring that all information is completed and available.• Accurately documented and communicated information, i.e., lab results to appropriate Nursing Staff.• Actively participated in performance improvement initiatives.

• Responsible for greeting all patients and families and providing a complete unit orientation.• Maintained hospital service standards with particular attention to personal/behavioral, staff teamwork, and patient-staff interaction guidelines.• Responsible for answering, coordinating and managing all incoming and outgoing calls • Prepared and maintained all patient medical records in an orderly manner.• Responsible for scheduling all patient diagnostic tests, appointments, and consults, upon direction of Physician or RN.• Coordinated all logistics of patient discharge, including checking on family notification, equipment, prescription, and follow-up appointments• Ensured patient record/chart, personal belongings and requisitions accompany the patient on transfers• Acted as a liaison and assisted in problem solving with ancillary services and all other departments which provide services or have an effect on unit activities.• Monitored and ensured that Advance Care Directives are up to date and in the patient chart